Retail Director SEA and Australia - Luxury Fashion

About our client:

They are a leading luxury fashion brand known for its success through its bold, youthful designs and exceptional craftsmanship, attracting a dedicated following among celebrities and fashion-forward consumers. The brand's ability to innovate while maintaining cultural relevance has solidified its status as a major player in the luxury fashion market.

Role Overview:

The Retail Director will lead the full scope of retail operations across South East Asia and Australia, including Visual Merchandising, Retail Training, and overseeing the existing office team. Responsible for driving sales, elevating customer experience, and ensuring operational excellence, this role requires strong leadership, stakeholder management, and cross-functional collaboration with regional and global teams. The ideal candidate is an extroverted communicator with proven leadership skills and must be willing to travel frequently (60%+) to maintain brand standards and build strong relationships across markets.

Key Responsibilities:

• Lead and manage the retail operations for South East Asia and Australia, overseeing key markets and ensuring brand consistency, profitability, and high customer satisfaction across all stores.
• Develop and implement strategic retail initiatives aligned with the brand’s goals, including sales targets, marketing plans, visual merchandising, and customer engagement strategies.
• Drive growth and profitability through strong leadership, innovative strategies, and by optimizing the store network.
• Cultivate relationships with key stakeholders, including local business partners, landlords, and external agencies, to support the growth and success of the brand.
• Lead, motivate, and inspire the retail teams to deliver exceptional customer service and meet business objectives, fostering a high-performance culture.
• Oversee recruitment, training, and development of retail staff to ensure alignment with the brand’s values and high standards of customer experience.
• Collaborate with the President of Asia and other senior leaders to ensure alignment between retail operations and broader company objectives.
• Analyze market trends, competitor activity, and consumer behavior to identify opportunities for growth and innovation.
• Regularly report on sales performance, KPIs, and regional market insights to the President of Asia and other senior leadership.

Requirements:

• Minimum 10+ years of experience in retail management in the luxury fashion industry.
• Proven track record of leading retail operations across multiple markets within South East Asia and Australia.
• Strong leadership skills with experience in managing diverse teams and driving results.
• Passionate, extroverted, and personable with exceptional communication and interpersonal skills, able to build and maintain relationships with a variety of stakeholders.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
• High level of business acumen, with a focus on customer experience, sales growth, and operational efficiency.
• Experience in strategic planning, P&L management, and budgeting.
• Fluent in English; knowledge of other Asian languages is a plus.
• Willingness to travel frequently (more than 60%) across South East Asia and Australia.
• A strong understanding of luxury fashion, brand positioning, and trends in the retail sector.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a prestigious global luxury fashion brand.
• Exposure to an exciting and growing market with high potential.
• A dynamic, inclusive, and supportive team environment.

How To Apply?

Interested applicants kindly attach the latest copy of your resume (with details of your last drawn and expected salaries).

Only shortlisted candidates will be notified.