Retail Director (Luxury Retail)

This position requires a dynamic leader who understands both the luxury retail industry and the importance of providing a world-class retail experience for high-net-worth clients.

Retail Strategy & Sales Management

• Develop and implement retail strategies to drive sales growth, market penetration, and profitability for the luxury watch brand.
• Set annual sales targets, KPIs, and performance metrics across all boutiques and retail channels.
• Analyze sales reports and market trends to adjust strategies and optimize store performance.
• Ensure alignment of store operations with the overall brand vision, ensuring a seamless luxury customer experience.

Store Operations & Management

• Oversee the daily operations of multiple boutiques, ensuring consistent high standards in service, product display, and store aesthetics.
• Collaborate with store managers to ensure efficient staff scheduling, inventory control, and store maintenance.
• Conduct regular store visits to evaluate staff performance, adherence to brand guidelines, and operational effectiveness.
• Implement and monitor processes to ensure boutiques are delivering a luxury shopping experience that reflects the exclusivity of the brand.

Team Leadership & Development

• Lead, mentor, and inspire store managers and retail staff to achieve sales and service excellence.
• Foster a strong team culture by encouraging collaboration and providing training and development opportunities.
• Conduct performance reviews, set clear objectives for store teams, and provide regular feedback to ensure continuous improvement.
• Ensure alignment of staff with the brand’s core values, customer-centric approach, and luxury standards.

Client Relationship Management

• Develop strategies to enhance the customer journey, focusing on building long-term relationships with VIP and high-net-worth clients.
• Work closely with marketing and CRM teams to execute clienteling initiatives, special events, and personalized services for top-tier customers.
• Oversee the management of customer data, ensuring the effective use of CRM tools to enhance client engagement and loyalty.
• Personally engage with key clients and represent the brand at luxury events, ensuring the brand’s presence and image are maintained.

Merchandising & Inventory Management

• Collaborate with the merchandising team to ensure that stores are stocked with the appropriate product assortments tailored to the local market and clientele.
• Monitor inventory levels, turnover, and product mix, optimizing stock allocation to maximize sales while minimizing excess inventory.
• Oversee visual merchandising standards across all stores to ensure that product displays reflect the brand's luxury positioning and drive engagement.

Brand Positioning & Market Expansion

• Partner with the marketing and business development teams to ensure effective brand positioning within the luxury watch market.
• Identify new opportunities for market expansion, including new boutique openings, pop-up stores, and partnerships with high-end retailers.
• Lead the opening of new retail locations, ensuring all operational aspects are executed in line with brand guidelines and luxury standards.

Financial Management & Reporting

• Manage the P&L of all retail operations, ensuring financial targets are met or exceeded.
• Prepare and present regular sales and operational reports to senior management, outlining key performance drivers and areas for improvement.
• Participate in annual budgeting and forecasting activities, ensuring that the financial performance of the retail division aligns with overall business goals.

Compliance & Risk Management

• Ensure all retail stores comply with legal regulations, brand policies, and luxury industry standards, including health and safety and labor laws.
• Conduct regular audits to ensure operational compliance, mitigate risks, and maintain brand integrity across all retail operations.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 7-10 years of experience in retail management, with at least 5 years in a leadership role within the luxury retail industry.
• Proven track record in driving sales growth and managing high-performance teams in the luxury segment.
• Strong understanding of the luxury consumer and a passion for fine watchmaking.
• Experience with multi-store management and international markets is a plus.
• Proficiency in CRM tools, retail management software, and Microsoft Office.
• Strong business acumen with a deep understanding of luxury retail dynamics and high-end customer expectations.
• Excellent communication and interpersonal skills to engage with internal teams, clients, and external partners.
• Ability to make data-driven decisions and adapt strategies based on market and consumer insights.
• Charismatic, results-driven, and passionate about luxury retail.
• Able to handle high-pressure situations and make strategic decisions that drive success.
• Customer-focused with a deep commitment to upholding the brand's reputation and luxury image.
• Singaporeans only.