Retail Associate

About Carousell

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon,Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Refash

Founded in Singapore in 2016, REFASH has transformed what it means to buy and sell secondhand fashion. With a mission to 'inspire a new generation of consumers to think secondhand first', REFASH has processed over 7 million pieces of clothing that would have otherwise ended up in landfills. REFASH has expanded to encompass over 20 stores in Singapore, Malaysia, and Hong Kong, offering a seamless thrifting experience for everyone. Visitrefash.sg for more information.

Join REFASH as aRetail Associate and play a key role in our store operations. You’ll provide outstanding customer service, ensure efficient daily operations, and contribute to a high-quality store environment. This role offers a solid foundation for building a career in retail, with clear paths for growth within REFASH.

Key Responsibilities

• Customer Service: Engage customers with a warm, helpful shopping experience, answering questions and recommending products.
• Store Operations: Handle daily functions, including opening/closing duties, cashiering, and transaction management.
• Inventory Management: Support stock replenishment, organization, and evaluation, keeping the store well-stocked, visually appealing, and aligned with quality standards.
• Store Maintenance: Ensure a clean, organized environment, enhancing the shopping atmosphere.
• Cashiering: Manage transactions accurately, ensuring smooth customer checkouts.

Career Growth

REFASH is committed to developing talent. Successful associates gain exposure to regional operations and may progress into higher roles, managing responsibilities across markets in Singapore, Malaysia, and Hong Kong.

Work Schedule & Benefits

• Schedule: 5-day work week (up to 44 hours), 1 weekend and 1 weekday off, with flexible opening (11 AM) and closing shifts (9:30 PM).
• Compensation: S$2,200 - S$3,000/month, plus comprehensive insurance, $50 monthly REFASH credits, staff discounts, birthday leave, and performance incentives.

Ideal Candidate

We’re seeking proactive, customer-focused individuals with a passion for retail excellence. If you’re goal-driven and eager to build a meaningful career with REFASH, this role provides a supportive, growth-oriented environment.