Retail and Operations Associate

Responsibilities

• Manage e-commerce platform
• Manage retail outlet(s)
• Effectively manage the daily retail sales, order fulfillment, and customer relationships.
• Customer Service Excellence: Provide a high-standard level of service to all customers by being proactive, identifying and solving their problems, and always being professional and courteous.
• Ensure proper visual merchandising is maintained according to company guidelines and brand standards.
• Manage retail promotions, sales, and marketing programs.
• Effectively manage loyalty program.

Key Requirements & Qualifications

• Min. Diploma graduated
• Min 1-2 years retail sales experience, preferably in luxury retail;
• Demonstrated strong communication and interpersonal skills.
• Outgoing personality and willingness to engage with people.
• Sales and results-focused with high energy.
• Strong interests in events, florals, and crafts preferred.
• Demonstrated track record of successful client management and a portfolio of VIP clients.
• Basic understanding of social media platforms (Google Ads, FB/IG, Mailchimp).
• Must be Singaporean Citizen/PR.