Restaurant Manager

Time:

Shift work based on roster (flexibility to work various shifts, including evenings, weekends, and holidays. A weekend break is given once monthly).

• 10:30am - 8:30pm (opening shift)
• 12:30pm - 10:30pm (closing shift)

Location: Tanjong Katong Rd

Responsibilities:

• Lead, train, and motivate the front-of-house and back-of-house teams to deliver excellent service.
• Monitor staff performance, conduct regular evaluations, and provide constructive feedback to foster growth and development.
• Ensure exceptional customer service by maintaining high standards for food quality, cleanliness, and dining experience.
• Handle customer complaints, concerns, and feedback promptly and professionally, striving to exceed guest expectations.
• Oversee the daily operations of the restaurant, ensuring smooth and efficient service.
• Monitor inventory and ensure stock levels of ingredients, beverages, and other supplies are maintained.
• Work with suppliers to place orders, negotiate pricing, and manage deliveries.
• Coordinate kitchen and dining room operations to maintain a steady flow of orders and efficient service during peak hours.
• Ensure that the restaurant meets all health, safety, and sanitation regulations.
• Perform cash handling duties, manage daily sales reports, and reconcile cash and credit transactions.
• Collaborate with chefs and kitchen staff to ensure consistent food quality and presentation.
• Ensure the restaurant complies with all local health regulations, food safety standards, and sanitation codes.

Requirements:

• Proven experience as a Restaurant Manager, Assistant Manager, or similar role in a fast-paced, high-volume restaurant, preferably in the Asian cuisine or hotpot industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to interact positively with both customers and staff.
• Strong organizational and time-management abilities.
• Knowledge of food safety regulations and best practices.
• Familiarity with POS systems, reservation management tools, and restaurant management software.