Restaurant Hostess/Host

Job Description

1. Set up cutlery, crockery, and glassware on the table
2. Provide menus and announce Waiter/Waitress’s name
3. Welcome guests to the venue and during departure
4. Monitor the guest waiting list from time to time to manage customers' waiting time
5. Guide customers to assigned dining or bar areas
6. Allocate seats to customers by processing collated reservations
7. Build good rapport with customers to improve their experience
8. Follow customer service Standard Operating Procedures (SOPs)
9. Comply with the Company's personal, food, and beverage hygiene standards
10. Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
11. Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverages
12. Perform opening, operating, and closing of shifts
13. Execute daily operational tasks according to staff roster
14. Answer incoming calls and address customers’ queries
15. Suggest areas for continuous improvement within the work area
16. Coordinate with service staff about available seating options
17. Perform clerical duties such as typing, filing, copying, emailing, answering and responding to telephone calls and messages, as well as coordinating schedules and appointments
18. Maintain polite and professional communication via phone, email, and mail
19. Other admin tasks

Requirements

1. Prior F&B Experience preferred
2. Basic Microsoft Office skills required (e.g., Word and Excel)
3. Personable, charming, and outgoing personality, with a strong service attitude
4. Able to multitask and work efficiently under pressure
5. Possess stamina to stay on feet for long periods
6. Able to work evenings, weekends, and holidays
7. 5-day work week, either Monday to Friday or Tuesday to Saturday depending on restaurant's needs
8. Only Singaporeans and Permanent Residents may apply.