Restaurant General Manager

Job Description

Operational Excellence

1. Oversee daily restaurant operations, ensuring seamless service and an exceptional dining experience.
2. Maintain the highest standards of food quality, service excellence, and ambiance.
3. Implement and refine SOPs to enhance efficiency and guest satisfaction.
4. Monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations.

Team Leadership and Development

1. Recruit, train, and mentor a high-performing team, fostering a culture of excellence and professionalism.
2. Conduct regular performance evaluations, provide feedback, and implement staff development programs.
3. Motivate and inspire staff to deliver outstanding service and maintain brand integrity.

Guest Experience and Relationship Management

1. Ensure personalized and memorable guest experiences, handling VIP clients with discretion and care.
2. Actively engage with guests, address feedback promptly, and cultivate long-term relationships.
3. Oversee reservations, guest preferences, and special requests to enhance satisfaction.

Financial and Business Management

1. Develop and manage budgets, monitor profit and loss performance, and drive revenue growth.
2. Implement cost-control measures while maintaining quality and service standards.
3. Analyze sales trends, guest feedback, and market insights to optimize business strategies.

Marketing and Brand Development

1. Collaborate with marketing teams to promote the restaurant through events, partnerships, and digital strategies.
2. Represent the restaurant at industry events and build relationships with key stakeholders.
3. Drive initiatives to enhance brand positioning and attract high-profile clientele.

Requirements

1. Minimum 5–8 years of experience in a senior management role within a fine-dining or luxury hospitality setting.
2. Strong leadership and team management skills with a passion for hospitality.
3. Proven experience in financial management, budgeting, and cost control.
4. In-depth knowledge of fine dining service standards, wine, and gastronomy trends.
5. Exceptional communication, interpersonal, and problem-solving skills.
6. Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism.