Restaurant & Café Group Leader | Retail | IKEA Cairo Festival City

Overview of the role

To assist the IFB Manager and Kitchen Manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café to strengthen the IKEA store’s position as the best home furnishing store in your local market.

• Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.
• Ensure that customer payments on cash registers are done following the procedures of the IKEA Safety & Security Risk Manual.
• Ensure that the customer is in focus and meet the customers with a positive, friendly and service-minded attitude. Lead by example.
• Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.
• Handle Customer Flow Analysis and document it (twice a month, peak and non-peak).
• Develop, agree with the IKEA FOOD Manager and communicate to the team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence plans.
• Ensure implementation of the ADMIN manual and routines for cash handling.
• Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team. Ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.
• Ensure all foods prepared are according to menu card. Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
• Control overall operating costs without jeopardizing the service level to the customer and food safety standards.
• Effectively manage and inspire the team, with particular reference to their selection, training and development in order to ensure you have a competent and well-informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.
• Coach direct reports in order for them to manage their teams in line with the HR guidance.
• Provide strong leadership to your team by your own example, creating an environment where the IKEA culture is a living reality that embraces the diversity of our co-workers.
• Lead and manage the IKEA FOOD Commercial team consisting of the Restaurant sales areas, Customer areas (including Co-worker restaurant), dish wash and Cafés (where applicable).
• Implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company.

What equips you for the role

• 3 years’ food service management experience preferably in a high volume business such as hotels or Restaurants.
• 8-10 years in Food & Beverages.
• Must have excellent communication and interpersonal skills.
• Must be able to build working relationships.
• Must be able to speak and understand English.
• Proficient user of MS office applications.
• Have business overview, analytical skills and tactical thinking.
• Ability to read and analyze KPI’s & P&L.