Resident Bartender

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers in accordance with Raffles Hotel Singapore service standards.

Primary Responsibilities

Overseeing Daily Operations and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore.
• Ensures maintenance equipment checklist is conducted on a weekly basis with Engineering and Housekeeping team.
• Ensures bar/outlet and related areas hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required.
• Attends all Raffles Hotel Singapore or Food & Beverage training platforms for all colleagues.
• Familiarizes self with the company’s applicable processes, software, and technologies (e.g., Micros, Avero, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalized guest experience in accordance with MOQ, Forbes, and LQA Standards.
• Builds strong relationships with local guests and cultivates a loyal following as a foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleague, or operator at all times.
• Uses a Heartist approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and the bar.
• Makes recommendations to the Management on other potential sources of revenue e.g., promotions, etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labor.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge.
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures, and hygiene NEA rules and regulations.

Qualifications

Candidate Profile

Knowledge and Experience

• At least 1 year of relevant bar experience with similar standing or profile.
• Knowledge of classic/international cocktails, spirits, and hospitality.
• Proficient in Microsoft Office and basic POS management.
• Passionate about beverage and cocktail making with knowledge of alcoholic beverages and mixing drinks.
• Ability to work with a team of diverse backgrounds and support the team in accordance with Raffles Hotel Singapore policy and plan.
• Certified with valid National Environment Agency (Singapore) Basic Food Hygiene Handler.
• Highly organized with strong analytical and communication skills.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel.

Competencies

• Extrovert, sociable, and avidly represents the bar/outlet and the Raffles brand.
• Team player with outstanding interpersonal skills and ability to communicate with all levels of stakeholders.
• Service-oriented with an eye for detail, passion, and innovation for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in a dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Commitment to professional values – brand conscious.
• Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette, and pride.
• Builds strong rapport and coordinates approaches with other departmental colleagues.
• Guests and people-oriented.
• Self-driven, positive, and passionate.
• Sense of urgency and able to prioritize.
• Anticipates guest needs.
• Able to work under pressure.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.