Reservations Agent

Be among the first applicants.

This is an IT support group

Singapore

SGD 20,000 - 60,000

Be among the first applicants.

6 days ago

Job description

Promote the Holiday Inn Express products and services using suggestive selling techniques
Prepare and execute action plans that increase reservation sales and associated business
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

Promote the Hotel’s (and IHG generally) products and services
Maintain a high level of product and service knowledge about all IHG Hotels in your region
Develop and maintain a regular pattern of sales calls
Accept wait list reservations
Record and process reservations made by phone, fax, or email
Maintain knowledge of special rates, offers, and promotions

Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational health and safety legislation, policies, and procedures
Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements

Ensure all reservation confirmations are sent within 24 hours from the day the email is received
Process amendments to reservations such as extensions, early departures, etc.
Manage “no show” reservations by investigation and recording of same
Monitor reservation levels and inform hotel team of current and future occupancy rates
Ensure inventory is balanced a minimum of three times a day
Handle all queries and communication through the Reservation and Info emails
Reply to all guest reviews on social media sites such as online travel agent platforms and TripAdvisor
Ensure all bookings flow through and interface with hotel systems