Reseller Operations - Supply Chain, Channel Operations Account Manager, Greater

Apple Inc.

Singapore

SGD 60,000 - 80,000

Job description

Description

Analyse the demand and backlog data in conjunction with customers on distribution flexibility, channel directions against inventory and sales data to drive POS in stock and maximise revenue/sell-through.
Develop supply and demand forecasts for selected products, reviewing supply/sell-in forecasts and ensuring sufficient backlogs and credits to support the sell-in forecast.
Review weekly allocation plans and ensure supply visibility plans are communicated to partners in a timely manner.
Remain knowledgeable of Resellers’ performance requirements, product line, and service offerings.
Act as the single point of contact for communicating operational issues and solutions to accounts.
Work with functional authorities to understand account business problems and processes, and work towards solutions. Identify and drive account process improvement opportunities.
Maintain active communication with internal customers and partners on Apple order status and products.
Strengthen business relationships with customers, end-users, external partners, sales, and internal partners.
Be knowledgeable of Apple systems and processes that impact the CSR value chain.
Handle issues on RMA/DOA.
Drive and participate in New Product Introduction engagement with resellers.
Lead or participate in cross-functional initiatives/projects.
Participate in project work and User Acceptance Testing as required to implement improved systems.