Repair Order Administrator

PURPOSE OF THE ASSIGNMENT

Within the Material & Services branch in Singapore, the Repair Order Administrator is responsible for overseeing the day-to-day operation of the repair services administration and expediting work.

OVERALL OBJECTIVES

The Repair Order Administrator contributes to the management of Aerospace Material repaired with vendors based in the Asia region. Assurance of parts availability is their primary objective. The Repair Order Administrator will work in a fast-paced environment with the key responsibility to provide repaired materials in the most efficient and effective manner possible.

MAIN INTERFACES

Internal:

• Regional Service Center / Logistics Center Managers for Asia
• CDG and SIN Logistics Centers staff
• Customer Support Officer and Customer Support Expert in France
• Customer Support Manager in France
• Outsourced repair department in France
• Purchasing Department in France
• Shop engineering officer in France
• AOG Desk in France

External:

• Aerospace MRO providers including Asian AFI KLM E&M MRO joint ventures and subsidiaries.
• Logistic Service Provider

KEY RESPONSIBILITIES

The Repair Administrator is responsible for:

• Repair Order creation and dispatch
• Following the repair logistics flow and assisting in the resolution of shipping issues to ensure parts are shipped/arrived in a timely manner
• Approving the quotation of its perimeter with support if needed from the Technical department
• Managing the day-to-day Repair administration and warranty operation
• Monitoring the lead time of repair to fulfill customer or inventory requirements
• Tracking repair cost/SPT versus contract price/SPT where applicable to ensure vendor compliance
• Administrating the weekly status reports from vendors and recording the information in the relevant IT Tools (currently Base RPEX) once a week at a minimum
• Updating all IT Tools (Astre, Base RPEX, GOLD, ….) in a timely manner to provide reliable data to internal and external customers
• Applying the Repair or Buy process
• Recording Customer Induced Damage claims
• Monitoring and clearing invoicing issues
• Monitoring and clearing the discrepancies after reception in coordination with the relevant Quality Controller
• Archiving all files in accordance with regulations and internal processes
• Regular vendor review and teleconference
• Performing tasks/functions assigned by the manager

The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with the direct Manager.

JOB DIMENSIONS

Position based in SIN – ALPS Avenue (Changi Airport Logistic Park Of Singapore)

Staff: N/A

Tools: Microsoft Office and Outlook, Air France internal IT

Normal Shift - 9.00am to 6.00pm on a 5-Day Week

CONTEXT/ENVIRONMENT

The Repair Order Administrator is in the Customer Service Team in the Material & Services Directorate of Air France Industries. The Business Unit supports Customers on Flight Hours Services, closed loop long-term contracted customers in Asia (APAC and India) and has to provide Material in serviceable condition to respect its contractual obligations.

To this end, Air France Industries has decided to establish a Logistics Center in Singapore to support existing contracts and future business ventures more efficiently within the Asia Pacific region.

In a highly competitive environment with a strained supply chain, managing turnaround times (TAT), repair costs, and logistics expenses are critical challenges for renewing existing contracts and securing new ones.

In addition to supplying materials to customers, Air France Industries, and more precisely the Customer Service Department, aims to enhance local repair activities to reduce overall turnaround time and costs by sending unserviceable parts for local repair.

A primary responsibility of the Repair Order Administrator will be to manage these local repairs and assess the performance of OEMs and Repair MROs.

KNOWLEDGE, EXPERIENCE, and COMPETENCIES

Knowledge and Experience:

• Diploma in an aerospace/purchasing/logistics discipline is preferable but not mandatory;
• No previous relevant experience required;
• Knowledge of aircraft materials airworthiness paperwork and/or logistics is preferred;
• Ability to propose and develop metrics for vendor performance measurement/evaluation would be an advantage;
• Proficient with Microsoft Office and Outlook

Behavioural Competencies:

• Strong written and communication skills
• Strong coordination capabilities and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Self-motivated and able to work independently
• Good work attitude and a team player
• Ability to manage supplier relationships and problem-solver
• Proactive decision-making
• Language: fluent in English / basic French is a plus