Relationship Manager, Airlines & Travel | Singapore, SG

Relationship Manager, Airlines & Travel

About Worldline
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Relationship Manager in Airlines & Travel Industry, then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

The Opportunity:
As a Strategic Account Manager, Travel - APAC, based in Singapore, you will support the growth of Worldline's travel and hospitality portfolio, working with airlines, OTAs, and hotel brands. This is a great opportunity for early-career professionals in account management, business development, customer success, or inside sales to develop expertise in payments and client relationship management.

In this role, you will manage client relationships, support business growth, and collaborate with cross-functional teams to ensure clients maximize the value of Worldline's solutions.

Day to Day Responsibilities:

Account Management & Client Support

• Act as a key point of contact for travel industry clients, ensuring excellent relationship management and customer satisfaction.
• Assist in contract renewals, pricing discussions, and service optimization to drive retention and account growth.
• Identify opportunities for upselling and cross-selling Worldline's solutions to existing clients.
• Conduct regular client check-ins and business reviews, helping to address concerns and provide strategic insights.

Operational & Cross-functional Collaboration

• Work closely with internal teams (customer support, product, compliance, and marketing) to ensure seamless service delivery.
• Support in maintaining CRM records (Salesforce), tracking account progress and business opportunities.
• Help coordinate project implementations and payment solution rollouts for clients.

Industry Knowledge & Market Awareness

• Stay up to date on payment trends, travel industry challenges, and competitive solutions.
• Represent Worldline at client meetings, industry events, and conferences, supporting business development efforts.
• Develop an understanding of APAC payment regulations and market dynamics to provide insights to clients.

What are we looking for:

• 1-2 years of experience in account management, business development, customer success, or inside sales.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to analyze data and identify business opportunities.
• Comfortable working in fast-paced environments, with an eagerness to learn and grow.
• Prior experience in payments, travel, fintech, or e-commerce is a plus but not required.
• Proficiency in CRM tools (e.g., Salesforce) is a plus.
• Fluency in English; additional APAC languages (e.g., Japanese, Mandarin, Malay) are a plus.

Perks & Benefits
At Worldline, we foster an empowering, growth-driven culture where ambitious professionals can take their careers to the next level. You'll get:

• Exposure to major clients in the travel industry.
• A chance to develop expertise in payments and fintech.
• Access to mentorship, training, and career growth opportunities.
• A global, collaborative work environment with colleagues across 40+ countries.

If you're looking to develop your career in account management and fintech, apply now to join Worldline as a Strategic Account Manager, Travel - APAC!

Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.