Regional Vendor Management & Procurement Director

Regional Vendor Management & Procurement Director

Apply remote type On-site locations Singapore time type Full time posted on Posted Yesterday job requisition id REQ410923

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional Vendor Management & Procurement Director

As the Regional Vendor Management & Procurement Director, you will spearhead our efforts to optimize vendor relationships, streamline procurement processes, and elevate our supply chain operations. This role demands a unique blend of strategic thinking, operational expertise, and customer-focused leadership skills.

Key Responsibilities:

1. Vendor Management Strategy and Execution:

• Develop, implement, and continuously refine vendor management strategies aligned with organizational goals
• Establish and maintain a robust vendor performance management framework
• Lead vendor selection, onboarding, and offboarding processes
• Conduct regular vendor performance reviews and implement improvement plans
• Manage risk associated with vendor relationships, including compliance and business continuity planning
• Foster strategic partnerships with key vendors to drive innovation and value creation

1. Procurement Leadership:

• Develop and execute category strategies and sourcing plans
• Serve as the primary subject matter expert in procurement, staying abreast of industry trends and best practices
• Design and implement sourcing strategies that balance business needs, risk management, and market capabilities
• Ensure all procurement activities align seamlessly with account strategies and client deliverables
• Manage regional spend, achieving and surpassing baseline targets and cost efficiency goals
• Lead complexity reduction initiatives and standardization programs across all sites

1. Helpdesk Management:

• Lead and develop the helpdesk team, ensuring efficient administration of tickets on both JLL and client platforms
• Maintain the highest standards of data integrity and system accuracy across all helpdesk operations
• Oversee data collection, analysis, and reporting for periodic reviews and ad-hoc management requests
• Ensure exceptional user experience through coaching, monitoring, and continuous improvement of helpdesk processes
• Analyze helpdesk data to identify meaningful patterns, trends, and insights, proposing innovative solutions to enhance efficiency and improve key performance indicators (KPIs)
• Manage the prompt resolution of customer complaints, with appropriate escalation when necessary
• Support global alignment programs and oversee modifications to helpdesk platforms as needed

1. Stakeholder and Relationship Management:

• Collaborate closely with internal stakeholders to gather requirements and align strategies with business needs
• Build and nurture strong relationships across the organization, from C-suite executives to operational teams
• Serve as the escalation point for complex vendor and procurement issues
• Build consensus for strategies at the account level, steering consistent implementation across all sites
• Develop and maintain positive, client-focused relationships within Facilities, Culinary and Security (FCS), and other cross-functional teams

1. Operational Excellence and Compliance:

• Oversee contract management processes, ensuring compliance with corporate policies and legal requirements
• Manage insurance certificate compliance across the vendor base
• Conduct comprehensive training for account teams on vendor management, procurement, and helpdesk best practices
• Manage end-to-end RFx processes on behalf of client, from development to evaluation and award
• Implement and maintain robust tracking and reporting systems for vendor performance and sourcing project outcomes
• Drive operational compliance across all areas of responsibility
• Analyze data to identify trends and propose solutions for enhanced efficiency and improved KPIs

Qualifications and Experience:

• Advanced degree in Business Administration, Supply Chain Management, or related field
• Minimum 10 years of progressive experience in vendor management, procurement, and customer service operations, with at least 5 years in a leadership role
• Proven track record in strategic sourcing, supplier relationship management, and delivering substantial cost efficiencies
• Strong knowledge of vendor management principles, procurement practices, helpdesk operations, corporate regulations, and relevant legislation
• Experience working with enterprise resource planning (ERP) systems and procurement software
• Professional certifications such as CPSM, CPIM, ITIL, or equivalent are highly desirable

Key Competencies:

• Strategic thinking and problem-solving skills with the ability to see the big picture while managing details
• Strong leadership abilities, capable of inspiring and developing high-performing teams across multiple disciplines
• Excellent negotiation and influencing skills, with a track record of securing favorable terms with vendors
• Adaptability to work effectively in a matrix organization and manage competing priorities
• Customer-focused mindset with superior relationship-building skills across all levels of an organization
• Ability to drive innovation and process improvement across vendor management and procurement
• Advanced commercial acumen and financial management skills
• Exceptional communication skills
• Proficiency in data analysis and the ability to translate complex data into actionable insights
• Change management expertise to guide teams and processes through organizational transformations

This role presents an exciting opportunity for a seasoned professional to shape vendor management and procurement strategies and drive operational excellence. The ideal candidate will be a visionary leader capable of delivering tangible results while fostering a culture of continuous improvement, strategic partnerships, and customer satisfaction.

If you are ready to take on this challenging and rewarding role, we invite you to join our team and make a lasting impact on the client we serve.

Location: On-site – Singapore