Regional Vendor Management & Procurement Director

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Regional Vendor Management & Procurement Director

As the Regional Vendor Management & Procurement Director, you will spearhead our efforts to optimize vendor relationships, streamline procurement processes, and elevate our supply chain operations. This role demands a unique blend of strategic thinking, operational expertise, and customer-focused leadership skills.

Key Responsibilities:

1. Vendor Management Strategy and Execution:

• Develop, implement, and continuously refine vendor management strategies aligned with organizational goals.
• Establish and maintain a robust vendor performance management framework.
• Lead vendor selection, onboarding, and offboarding processes.
• Conduct regular vendor performance reviews and implement improvement plans.
• Manage risk associated with vendor relationships, including compliance and business continuity planning.
• Foster strategic partnerships with key vendors to drive innovation and value creation.

• Develop and execute category strategies and sourcing plans.
• Serve as the primary subject matter expert in procurement, staying abreast of industry trends and best practices.
• Design and implement sourcing strategies that balance business needs, risk management, and market capabilities.
• Ensure all procurement activities align seamlessly with account strategies and client deliverables.
• Manage regional spend, achieving and surpassing baseline targets and cost efficiency goals.
• Lead complexity reduction initiatives and standardization programs across all sites.

• Lead and develop the helpdesk team, ensuring efficient administration of tickets on both JLL and client platforms.
• Maintain the highest standards of data integrity and system accuracy across all helpdesk operations.
• Oversee data collection, analysis, and reporting for periodic reviews and ad-hoc management requests.
• Ensure exceptional user experience through coaching, monitoring, and continuous improvement of helpdesk processes.
• Analyze helpdesk data to identify meaningful patterns, trends, and insights, proposing innovative solutions to enhance efficiency and improve key performance indicators (KPIs).
• Manage the prompt resolution of customer complaints, with appropriate escalation when necessary.
• Support global alignment programs and oversee modifications to helpdesk platforms as needed.

• Collaborate closely with internal stakeholders to gather requirements and align strategies with business needs.
• Build and nurture strong relationships across the organization, from C-suite executives to operational teams.
• Serve as the escalation point for complex vendor and procurement issues.
• Build consensus for strategies at the account level, steering consistent implementation across all sites.
• Develop and maintain positive, client-focused relationships within Facilities, Culinary, and Security (FCS), and other cross-functional teams.

• Oversee contract management processes, ensuring compliance with corporate policies and legal requirements.
• Manage insurance certificate compliance across the vendor base.
• Conduct comprehensive training for account teams on vendor management, procurement, and helpdesk best practices.
• Manage end-to-end RFx processes on behalf of the client, from development to evaluation and award.
• Implement and maintain robust tracking and reporting systems for vendor performance and sourcing project outcomes.
• Drive operational compliance across all areas of responsibility.
• Analyze data to identify trends and propose solutions for enhanced efficiency and improved KPIs.

Qualifications and Experience:

• Advanced degree in Business Administration, Supply Chain Management, or related field.
• Minimum 10 years of progressive experience in vendor management, procurement, and customer service operations, with at least 5 years in a leadership role.
• Proven track record in strategic sourcing, supplier relationship management, and delivering substantial cost efficiencies.
• Strong knowledge of vendor management principles, procurement practices, helpdesk operations, corporate regulations, and relevant legislation.
• Experience working with enterprise resource planning (ERP) systems and procurement software.
• Professional certifications such as CPSM, CPIM, ITIL, or equivalent are highly desirable.

Key Competencies:

• Strategic thinking and problem-solving skills with the ability to see the big picture while managing details.
• Strong leadership abilities, capable of inspiring and developing high-performing teams across multiple disciplines.
• Excellent negotiation and influencing skills, with a track record of securing favorable terms with vendors.
• Adaptability to work effectively in a matrix organization and manage competing priorities.
• Customer-focused mindset with superior relationship-building skills across all levels of an organization.
• Ability to drive innovation and process improvement across vendor management and procurement.
• Advanced commercial acumen and financial management skills.
• Exceptional communication skills.
• Proficiency in data analysis and the ability to translate complex data into actionable insights.
• Change management expertise to guide teams and processes through organizational transformations.

Location: On-site in Singapore

This role presents an exciting opportunity for a seasoned professional to shape vendor management and procurement strategies and drive operational excellence. The ideal candidate will be a visionary leader capable of delivering tangible results while fostering a culture of continuous improvement, strategic partnerships, and customer satisfaction.

If you are ready to take on this challenging and rewarding role, we invite you to join our team and make a lasting impact on the client we serve.

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