Regional Service Manager

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Job Description:

• Responsible for managing day-to-day operations of the service team. Lead, motivate and manage a team of service engineer/technician to ensure performance standard are met
• Provide coaching and training to team members, fostering professional growth and development
• Responsible for the service operation such as equipment start-up/commissioning, repair & maintenance of equipment locally and overseas
• Manage service schedules, staffing and resources efficiently
• Maintain strong relationships with key clients, ensuring their needs are met and exceeded
• Provides training to end user
• Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendation
• Manage service contracts, ensuring timely renewals and maximizing customer retention
• Assist in the achievement of aftermarket sales budget set by the management annually
• Manage products warranty administration
• Communicate with clients, factories and dealers relating to technical and service issues
• Require overseas travelling to support overseas clients relating to technical and service issues.

Job Requirements:

• Diploma/Degree in Mechanical, Electrical or a related field
• Minimum 5 years of experience in a technical and service management role, preferably in related industry
• Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
• Strong problem solving, organizational and communication skills
• Ability to work independently, work under pressure and manage multiple priorities

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.