Regional Quality, Compliance and HSSE Lead, APAC

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Purpose
Overall responsibility and accountability for the development and institutionalization of the quality, risk, and compliance (QRC) program of our APAC Work Dynamics business in close coordination with Workplace Management, Markets, and Regional Operations. Strategic leadership of the Health, Safety and Environment (HSE) function across our APAC business, with a particular focus on Work Dynamics and Property Management.

QRC Responsibilities:

1. Guarantees the continual compliance to quality and risk standards for product and service delivery, and enables and sustains processes to ensure reliability and consistency of QRC programs supporting operations.
2. Responsible for implementing QRC and strategic operational goals to exceed customer expectations for product and service quality, cost and delivery, and supporting operational excellence for internal and external operations.
3. Work closely with internal and external key stakeholders, providing expertise, coaching, and analysis of improvement opportunities and corrective actions.
4. Responsible for all areas of the QRC audits within the region, and provides independent review and evaluation of compliance posture across internal operations and client service delivery as appropriate.
5. Lead implementation of the global quality management and risk management systems within region, striving for best in class business practices to deliver to the customer’s expectations and manage teams and projects across the business.
6. Monitor and report QRC Key Performance Indicators across all areas of the business, and applies appropriate analytical tools and models to trend and identify opportunities for improvement.
7. Provides QRC subject matter expertise to create responses client RFPs for new / expanded services, and defines appropriate resource models for new client engagements.
8. Participates on new client transition projects, and supports quality and risk management program implementations on new accounts.

HSE Responsibilities:

1. Set the overall strategy and lead a team of HSE professionals to ensure the effective implementation of the global HSSE program across all APAC operations.
2. Be the key point of contact for the senior regional stakeholders (eg APAC WD Board, APAC PAM SLT) to provide regular performance reporting, and respond in a timely and effective manner to emerging issues.

What this job involves

1. Overall responsibility for QRC and HSE activities across the Work Dynamics business. Ensure that QRC and HSE strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets.
2. Evaluate the risks faced by the business and take action to mitigate and develop opportunities.
3. Contribute to overall business strategy for Quality, Risk Management, Business Assurance and HSE to ensure Work Dynamics has a consistent approach that is steeped in ISO standards and TQM.

Additional Responsibilities:

1. Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region.
2. Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
3. Drive any necessary culture change and improvement in business performance to deliver strategic goals.
4. Establish quality and reliability standards by studying industry benchmarks and the requirements of customers.
5. Implement new QRC processes and systems where appropriate.
6. Develop and manage an internal operational audit program to ensure effective internal and external audits.
7. Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met.

Personalized Benefits:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL:
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.