Regional Process Analyst (Salesforce Implementation/B2B)

Job Responsibilities:

• Work closely with local business teams and become functional expert inB2B processes and related solutions needs. B2B businessincludes business with SMBs, large corporations and educational institutions.
• Establish credibility as trusted advisor by listening, understanding business requirements and providing options for consideration.
• Facilitate discussions and workshops with regional business stakeholders, asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value), encourage open communication between all parties and build cooperation amongst the various business teams.
• Focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading edge technology and process improvement ideas to challenge status quo and deliver extraordinary customer-focused solutions.
• Understand and document regional nuances of both current and future state processes.
• Act as key point of contact with global stakeholders in charge of Salesforce program coordination and execution.
• Contribute to defining regional roadmap for Salesforce program rollout.
• Support data readiness in preparation for system rollout, including preparation of data to be migrated in the new system.
• Execute user acceptance testing and ensure system readiness to meet local requirements.
• Support change management and training needs for future state processes.
• Provide advice on Salesforce best practices.

Requirements:

• 8-10 years of relevant experience, particularly in B2B business or Salesforce implementation.
• Experience in an industry selling goods business-to-business. Experience in the consumer electronics industry is a plus.
• Experience as a business analyst role on enterprise-scale CRM or PRM projects for a large corporation. Understanding of Salesforce Platform functionality and best practices is a plus.
• Excellent analytical and problem solving skills, outstanding attention to detail and conceptual thinking abilities.
• Experience in drafting business requirements to serve the needs of the organization.
• Proven ability to work independently, exercising judgement and initiative.
• Collaborative, flexible and open working style, with an ability to establish and maintain trust and credibility.
• Excellent time management and prioritization skills.
• Ability to influence others and move toward a common vision or goal.
• Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
• Capacity to extract, collate and present information in a cohesive and meaningful manner.
• Solid interpersonal skills and excellent active listening skills.
• Self-motivated individual, who thrives working in a global, matrixed, fast-paced environment.
• Working knowledge of process documentation (Miro, Omnigraffle, Visio, etc.) & project management software (Wrike, etc.).