Regional People Experience Manager – South East Asia

The Regional People Experience Assistant Manager - SEA is responsible for supporting all people-related matters and day-to-day implementation of People Experience initiatives and policies at an operational level in order to achieve a high-performance and high-engagement organisation.

The role will work closely with the Regional People Experience Director (RPXD) and the People Experience (PX) teams in both Country and Global offices to develop and deliver work programs and initiatives aiming to provide our people with the best employment experience.

Key Responsibilities:

• Manage full spectrum of HRIS & C&B operations, policy & compliance and lead PX projects and new initiatives across 7 SEA markets.
• Lead and facilitate the Annual Performance Remuneration review process by collaborating closely with the business and PX leaders at country, regional, and global levels.
• Manage and maintain employee-related data including onboarding, compensation, benefits, and performance management in the HRIS, SuccessFactors.
• Implement and update people policies to ensure regulatory compliance and provide guidance on local employment legislations across the region.
• Provide hands-on advice and be the people-solution provider to business leaders and managers at country and regional levels on the full range of employment-related matters, e.g., performance management, compensation & benefits, people data and reporting, employee relations, and policy & compliance, etc.

Collaborate with the Country and Global People Experience teams to implement new projects and initiatives to improve and enhance employee experiences working with IDP.

Compensation & Benefits:

• Lead and facilitate the annual performance remuneration and bonus review process by working closely with multiple stakeholders including Regional PX Director, Country PX, Regional and Country Leadership teams, and Global HQ through effective collaboration.
• Oversee payroll data preparation and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.
• Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements.
• Ensure PX and C&B documents and processes that are accessible by employees are updated and correct, e.g., employee handbook, insurance handbook, and any other benefits-related claim or application processes.
• Collaborate with the Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.

People Systems, Data Integrity and Reporting:

• Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF) for SG office and other SEA countries.
• Perform quarterly checks and validate data entries for consistent monitoring and updates.
• Collaborate with the RPXD and SF team in designing, testing, and implementing new modules in SF.
• Effectively identify opportunities to digitize people process administration to increase effectiveness and enhance employment experience.
• Leverage reporting and data analytics to derive insights. Provide actionable recommendations to business leaders based on data analysis for informed decision making.

Policy and Compliance:

• Oversee the administration of Visa and work permit-related matters such as application, renewal, cancellation, appealing, and updating to relevant governmental agencies.
• Ensure all policy and procedures, HR Manual, and employee handbook are up to date.
• Provide guidance on local employment legislation as and when requested by the CLT and employee.
• Provide compliance updates and reporting to HQ on a regular basis via the global compliance portal.

Employee Relations:

• Manage employee complaints and grievance procedures and facilitate counselling in conjunction with other stakeholders.
• Proactively prevent/deal with disputes through mediation.
• Promote the relationship between the organisation and governmental bodies to ensure compliance and fair employment practices.

People Experience Operations and Administration:

• Collaborate and support the Regional PX team in people work programs and activities.
• Provide operations support to the Region PX team as required, e.g., onboarding new joiners, and updating people systems.
• Lead and create presentation packs for people work programs, engagement activities, regional and global meetings.
• Collaborate with the Admin team to support the region team with any health & safety-related activities to maintain a safe work environment.
• Lead and participate in ad-hoc projects as appropriately assigned by the RPXD.