Regional Operations Manager, Trust and Safety Compute (Vietnamese, English) - Singapore

Product area

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam, and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Job Responsibilities

1. Lead the resolutions of various policy related issues for Trust and Safety (T&S) Play and Android Operations in the region to ensure a safe app experience.
2. Manage escalations and deliver process improvement to mitigate future risks, working with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs, and Legal teams.
3. Deliver cross-functional projects collaborating with teams across various regions to land foundational improvements to our policies and enforcement processes.
4. Represent the APAC region to gather stakeholder feedback for Google Play Policies and Operations, identify risks, and build strategies.
5. Lead policy education for developers in the region and improve the presence and influence of Google Play.

Minimum Qualifications

1. Bachelor's degree or equivalent practical experience.
2. 4 years of experience in Trust and Safety, policy, business operations, content moderation, or related fields.
3. Ability to communicate in Vietnamese and English fluently to manage communications and policy in the region.

Preferred Qualifications

1. Experience in developing narratives to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
2. Knowledge of content moderation, development operations, policy enforcement, customer support, or policy creation.
3. Ability to solve operational or policy problems while working with various cross-functional teams.
4. Excellent communication skills, with the ability to present policy concepts.
5. Excellent problem-solving skills with attention to detail in a fluid environment.