Regional Omni-Retail System Support Analyst (Up To $4,300)

Working Hour: Normal Office Hours
(May require working after office hours due to different time zone with other countries)

Working Location: Ngee Ann City

PURPOSE OF THE JOB

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L3 support on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors/developers to contribute to the development, testing, and implementation of the solutions in place.
• Internal: 800+ users and 30+ Internal Beauty Tech team across the Asia Pacific Region and Paris.

RESPONSIBILITIES

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.

REQUIREMENTS

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Ideal candidate would have exposure to Retail System, CRM data Integration, and Omni-Channel environment in terms of operational support.
• Candidate must have a strong business background, preferably within the Retail and Wholesale industry.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structure technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience. Very good functional understanding of retail & wholesale business and POS/CRM topics – prior experience in retail system support is preferable.
• Strong problem-solving and analytical skills.
• Excellent communication skills, experience working directly with end users, understanding business & translating requirements into solutions, curious, pragmatic, proactive, and able to work independently.

Interested candidates please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.