Regional Manager, Sales Operations Systems

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab is looking for an experienced SalesForce Transformational Strategy and Implementation Analyst to join us as a SalesForce and Sales Tools expert. You will support our rapidly evolving and growing business by translating cross-vertical and cross-functional business requirements into functional SalesForce tools. Our objective is to help our business stakeholders succeed by defining the SalesForce strategy tailored to their needs and guiding them through every stage of the implementation process.

Get to Know the Role

Reporting to the Head of Sales Operations, you will be an important member of the regional team based in Singapore. You will drive SalesForce roadmap planning, operations, and execution processes with cross-functional and cross-vertical teams. You will help define governance and SOPs within the Grab Merchants organisation and lead the execution of key deliverables for SalesForce-related projects.

This is a hybrid role based in Singapore.

The Critical Tasks You will Perform

1. You will drive SalesForce roadmap planning, operations, and execution processes with various teams.
2. You will define and enforce governance and SOPs around SalesForce, including drafting policy documentation and guidelines.
3. You will act as the central point of contact for merchants on all SalesForce-related projects and lead the execution of important deliverables according to committed timelines.
4. You will support Grab sales teams and leadership on SalesForce-related issues.
5. You will conduct workshops with partners and client-facing sales teams to ensure successful implementation.
6. You will strategize and define solutions to meet both short-term and long-term business needs and objectives.
7. You will use internal and industry tools to manage projects and communication.

Qualifications

What Essential Skills You Will Need

1. Sales Operations Experience: 5 to 8 years of experience in Sales Operations.
2. SalesForce Expertise: Previous experience with SalesForce, ticketing systems, and CRM systems.
3. Certification Knowledge: Understanding of relevant SalesForce Certifications, such as Certified SalesForce Marketing Cloud Email Specialist, Certified SalesForce Marketing Cloud Consultant, and Certified SalesForce Administrator.
4. Project Management: Strategic planning and project management skills to lead multiple high-profile projects simultaneously.
5. Communication Skills: Exceptional written, presentation, and verbal communication skills, adaptable across organizational levels, countries, and cultures. Experience working in Southeast Asia is a plus.
6. Collaboration: Ability to work collaboratively with senior, cross-functional, and cross-vertical stakeholders throughout the company, leveraging strong relationship and consensus-building skills.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

1. We have your back with Term Life Insurance and comprehensive Medical Insurance.
2. With GrabFlex, create a benefits package that suits your needs and aspirations.
3. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
4. We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.