Regional IT Support Engineer (Cloud Management / IT Infrastructure/ DHCP)

• Position: Regional IT Support Engineer (Cloud Management / IT Infrastructure / DHCP)

• Location: International Business Park (Nearest MRT: Jurong East walking distance)

• Working hours: 5 days a week, Monday - Friday, 8.30 am - 5.30 pm

• Salary (commensurate with experience): Up to $8000 + AWS + Medical/ Dental Allowance

• Duration: Permanent

• Industry: Develop and Manufacture an extensive range of building automation products

Main Responsibilities:

• Monitor and maintain computer systems and networks.

• Diagnose and troubleshoot technical issues, including account setup, network configuration, and cloud management.

• Install and configure computer hardware, software, systems, networks, printers, and scanners.

• Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures.

• Responsible for hardware and software licensing and compliance.

• Maintain and ensure system security and data integrity.

• Support members for usage of IT infrastructure (such as E-Learning system) and create operation manuals when necessary.

• Conduct IT training for new and existing employees.

• Manage vendor contracts, maintenance agreements, equipment procurement, purchasing negotiations, and fostering relationships.

Requirements:

• Degree or Diploma in Computer Science with at least 2 years relevant experience.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

• Hands-on experience with Windows OS environments.

• Good understanding of cloud management, computer systems, mobile devices, and other tech products.

• On-site support and resolution of all software and equipment issues.

• Ability to diagnose and troubleshoot basic technical issues.

• Good problem-solving and communication skills.

• The position may occasionally require carrying of IT equipment.