Regional IT Executive

Key Responsibilities:

• Provide desktop support across regional offices, including on-site, remote, and travel-based support as needed.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and video conferencing equipment.
• Troubleshoot and resolve hardware, software, and networking issues efficiently.
• Coordinate with global IT teams to standardize setups and implement company-wide IT policies and procedures.
• Support and maintain Microsoft 365, Active Directory, VPN, and other enterprise tools and platforms.
• Handle IT onboarding/offboarding tasks regionally, including account setup, hardware provisioning, and user orientation.
• Monitor and manage IT asset inventory across regional locations, ensuring accurate records and compliance.
• Ensure all endpoints are patched, secure, and compliant with company cybersecurity standards.
• Manage vendor relationships for local IT equipment and services (e.g., procurement, warranty claims, local support).
• Participate in global/regional IT projects and rollouts, providing hands-on support and feedback.
• Provide VIP and executive-level support as needed.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT desktop support, including regional or multi-site responsibilities.
• Strong technical expertise in Windows OS, Microsoft 365, networking fundamentals, and endpoint security.
• Excellent troubleshooting and communication skills.
• Ability to work independently across time zones and handle multiple priorities.
• Willingness to travel within the region when required.
• Experience working in a multinational or regional environment is highly preferred.
• Regional Desktop Support