Regional Delivery Executive, Regional Customer Engagement & Services, APJ (SEA)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Regional Delivery Executive

Join Our Team

CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV).

Job Description

The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced, proven skills in executive communications, stakeholder management, and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments.

Key Responsibilities & Tasks

Opportunity Management

• Define appropriate delivery model for customer project/program/portfolio.
• Work with Solution Centre and Bid Management teams to scope and estimate the engagement.
• Drive and support the adoption of Clean Core and SAP AI.
• Assess, document and communicate risk for the engagement.

Delivery

• Lead and own engagement-planning and program-planning activities.
• Oversee the delivery of multiple projects related to successful engagement or program execution.
• Translate generalized customer business goals into concrete strategy and tactical delivery plans.

Sales and Business Development

• Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids and proposals.
• Establish and maintain credible relationships with senior customer executives.

Coaching & Mentoring

• Serve as mentor/advisor to project managers for issues related to corporate politics, client relations, project quality, and project risk.

Knowledge Management

• Maintain program documentation and updates; analyze lessons learned and actively share.

Competencies And Skills / SAP Values

• Experience in several industries and the industry the customer belongs to is a plus.
• Excellent understanding of SAP solutions and the consulting business processes.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion helps ensure that everyone feels included and can run at their best.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.