Regional Client Manager

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Regional Client Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Regional Client Manager. This is a Full-time position based in Singapore. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

As a Manager of Account Services, you will be responsible for day-to-day client and account management, internal financial reporting, and team development and oversight. You will create and implement media recommendations. There will be a heavy emphasis on account and client services, with opportunities to incorporate unique creative executions, production and non-traditional media.

RESPONSIBILITIES

1. Ensure the team is adhering to the planning process, policies and procedures for assigned accounts.
2. Ensure all Media Authorization forms are signed and filed.
3. Disseminate internal rates to use for leverage and efficiencies.
4. Manage and implement approved media plan ensuring all deadlines are met.
5. Ensure vendor discrepancies are resolved, and escalate as needed.
6. Conduct in-depth negotiations and manage/participate as necessary in the rate negotiation process for direct reports.
7. Thorough understanding of clients, business, important facets of clients, industries and sectors.
8. Identify and track client issues and resolve/escalate as needed.
9. Thorough understanding of client business issues, industry trends, consumer trends, promotional resources, and competitive landscape.
10. Prepare monthly billings (compare to client budgets as needed), changes in client estimates, and forecasts.

QUALIFICATIONS

1. A Bachelor’s Degree in advertising, marketing, business administration or communication; OR equivalent professional work experience.
2. At least 3 years of experience with an advertising organization.
3. Keen understanding of media, strategy, integration, and analytics.
4. Fluency in Microsoft Office Programs (Word, Outlook, Excel, and PowerPoint).
5. Well-developed interpersonal skills, maturity, credibility, confidence, proactiveness, and integrity.
6. Excellent oral and written communication skills.
7. Collaborative, with a strong focus on teamwork.

BENEFITS OF OPENDOOR

1. Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
2. Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
3. Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
4. Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
5. Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.