Regional Claims Manager (Construction Contracts) - APAC

Regional Claims Manager (Construction Contracts) - APAC

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Microsoft Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects and operations of those assets. We are looking to fill a critical role of Regional Contracts Claims Manager, which will focus on post-award contract management of construction contracts across APAC and will be specifically tasked with driving contractual accountability and claims avoidance, early intervention, de-escalation, internal alignment and settlement with General Contractors (GCs) and OEM Equipment suppliers.

This role is located in Singapore as a preference and is eligible for hybrid or remote work, up to 40%.

Qualifications

1. Bachelor’s or Master’s Degree in Engineering, Finance, Supply Chain Management, Construction Management and/or Operations.
2. 10+ years experience in Supply Chain Management, Commercial Negotiations/Contracting and Claims Management.
3. Must have at least 5+ years of notable experience working in Construction / EPC industry on medium to large scale projects with claims resolution, commercial and/or project controls responsibilities.
4. Deep understanding of Contracting language and FIDIC-based terms with proven negotiation skills with external suppliers / service providers.
5. Experience in leading claims resolutions on multiple projects including experience in formal dispute resolution procedures such as mediation, adjudication and arbitration.
6. Preferred experience in the Data Center / Infrastructure / Power / Oil & Gas industry managing large capital projects and contracts management.
7. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Responsibilities

The Regional Contracts Claims Manager for Supply Chain will be key stakeholder focused on post-award contract management and claims avoidance. This individual will have extensive knowledge of the contract administration of large construction contracts as it relates to management of a contractor or service provided through the lifetime of the contracted scope. He/She will lead discussions on entitlements and claims settlements with General Contractors, Services and Equipment suppliers that do not meet Microsoft contracted terms.

This person will be expected to drive best practices / concepts for the full spectrum of activities that are associated with contractor post-award claims management including performance reporting and monitoring, formal correspondence, resolution and closeout. This individual should have extensive contract experience and understand the nuances of how complex and contentious contractual issues are administered and resolved. The individual will have knowledge of the various types of contract methods (Design-Build, Design-Bid-Build, CM, EPCM, etc.) as well as the different pricing formats (Lump Sum, GMP, T&M, Cost+, Unit Price) that work can be based on commercially. This individual will also have extensive experience in the analysis and negotiation of defensive and affirmative Claims involving the GCs or OEM equipment suppliers.

Compliance

Drives business impact by establishing functional standards and performance expectations that define relevant process and compliance success metrics, while also identifying opportunities for improving process efficiency and compliance with the Global Claims Management framework. Applies end-to-end expertise and leverages market intelligence to develop and influence Microsoft-wide channel strategies that optimize for value and enable execution with consistency, accuracy, quality, and timeliness.

Procurement and Contracts

Provides high-level negotiation and sets standards across organizations and company disputes resolution and claims settlement. Addresses unresolved or broadly impactful escalations related to EOT, Scope Changes, Warranties, NCRs and proactively develops strategies to evaluate and drive change in processes broadly across the organization, as needed to ensure teams and/or partners adopt processes that improve the contractual obligations by associated suppliers/contractors.

Stakeholder Collaboration

Oversees and leads the Regional Contracts Claims negotiation strategies for the most complex and strategic purchasing categories including General Contractors, develops business groups for optimal cross-functional stakeholder support and business assurance, and broadly fosters internal and external partnerships to negotiate strategic decisions and produce deliverables.

At Microsoft we are dedicated to advancing human and organisational achievement. We believe that technology is a powerful force for good and that meaningful innovation will contribute to a brighter world where everyone has access to the benefits and opportunities created by technology. Our people are what makes us one of the world’s most dynamic companies. Come as you are, thrive in an environment that helps you achieve more, and do what you love every day.