Regional Account Manager - (7208)

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Job Title

Regional Account Manager

Education

Bachelor's Degree

Location

Manager

Category

Operations

Job Type

Permanent

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

Responsibilities

1. Liaise with Asia countries on operation policies and implementation.
2. Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
3. Provide support and assistance to country operations for key account implementation including:
1. Initial operational system selection/setup
2. Development and mapping of process flows and documentation
3. Data entry requirements communications and training for internal users
4. Training of BDP-Technology products for client
5. Explore new business opportunities of existing key accounts
6. Organize and support product training
7. Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
8. Regularly monitor business performance and service activities to ensure compliance to KPI
9. Handle customer complaints using RCFA and cause and effect methodologies
10. Monthly/Quarterly/Annual client reporting and metrics
11. Continuous process improvements for productivity and efficiency gains
12. Regional contract management
13. Communicate regional business and operational requirements for system integration projects with IT process business team

Desired Skills and Experience

1. Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
2. Minimum 2 years of relevant key account management or 5 years customer management experience / operation experience.
3. Ability to identify customer needs through business requirement gathering
4. Build long-term & bonding relationships with key customers
5. Strong communication and presentation skills

Qualifications

• Degree/ Diploma in Business, Supply Chain or Logistics