Regional Account Director

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Account Director

Job Summary
This position reports to the Group Account Director for Life Science, APAC. This APAC Cluster Lead is responsible for ensuring a high level of client satisfaction, establishing, and managing the Sub-Cluster Leads and operations teams, rolling out global programs in their respective region, as well as ensuring consistency in processes, systems and reporting.

The role also ensures efficient and consistent service delivery which meets contractual obligations with respect to the property portfolio of the client throughout the cluster region, achieving client’s outsourcing objectives of cost savings, consistency and risk management.

Job Responsibilities

1. Governance partner with client to ensure alignment with regional objectives at the regional level.
2. Responsible for financial and operational delivery within the APAC region.
3. Ensures compliance with all client’s policies and procedures in a GxP environment.
4. Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
5. Strives to improve service performance in respective region.
6. Achieves and exceeds goals including performance goals, budget goals, team goals.
7. Leads by example.
8. Sets goals and expectations for direct reports using the performance review process and holds the Sub-Cluster Operations Leads team accountable for successful performance.
9. Ensures that expectations and objectives are clearly communicated.

Soft Skills and Experience

1. Ability to build positive relationships with clients to speedily resolve regional problems and identify opportunities for best practice sharing within the region and globally.
2. Communicates using appropriate styles, methods and timings.
3. Role models enthusiasm and energy about their work and encourages others to do the same.
4. Demonstrates resourcefulness when acquiring additional professional expertise.
5. Uses tact and diplomacy to exchange information and handle sensitive issues.
6. Projects a professional demeanor with colleagues, clients, and their customers.
7. Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
8. Excellent interpersonal, written and verbal communication skills.
9. Self-motivated and capable of leading and inspiring a regional team.
10. Ability to maintain an objective and positive focus through periods of high and sustained work pressure.

Qualifications

1. 15+ years’ experience in leading international key accounts or large national accounts preferably within the life science industry.
2. Has handled complex account structures, either running multiple teams, across multiple locations and countries.
3. Deep understanding of the agreed contractual and commercial obligations of the account.
4. Strong facility management experience, with a proven track record of creating clear and attainable performance objectives, leveraging resources to develop competitive solutions for the customer.

Location:
On-site – Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!