Regional Account Director

What this job involves:

Client Management

• In conjunction with the IFM - Head of Industrial and FSM, develop a strategic business plan for the account.
• Act as the point of contact for the delivery of facilities management services to client.
• Develop and maintain a detailed understanding of client’s business and the implications for Jones Lang LaSalle’s service delivery.
• Develop strong relationships with all key personnel in the client organisation.
• Liaise/engage with the respective cities local MT in implementing specific regional and local activities.

Regional Account Support

• Providing advice on local practises.
• Assisting with performance management of staff.

Service Delivery

• Manage the delivery of the facilities management services to all Client facilities under Jones Lang LaSalle’s management.
• Ensure adherence to the contracted scope of works and manage the resourcing requirements in each city.
• Liaise regularly with client and the local MTs on facilities management issues.
• Develop an Account Plan for facilities management services.
• Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes and other initiatives as appropriate.
• Drive Client specific regional initiatives.
• Manage the teams to ensure the maintenance and upkeep of the facilities.

Operations Management

• Develop and implement a mechanism to drive business improvement initiatives and innovations across accounts.
• Ensure consistency in process and procedures across accounts.
• Support and participate in the implementation of Engineering & Operations Services initiatives including:
• Risk Management
• Environmental Health and Safety
• Supply Chain Management
• Sustainability and Energy management
• Critical Environment Management
• Engineering and Operations
• Transition Management

Financial Management and Reporting

• Assist Client with the development of the property budgets and forecasts in accordance with Client’s financial timetable.
• Establish and maintain consistency in the monthly reporting in each city.
• Prepare a regional monthly management report to the satisfaction of Client.
• Review and report against agreed KPIs, metrics and savings targets.
• Be responsible for the achievement and reporting of the Net Operating Revenue for the account.
• Identify organic growth opportunities and cross sales.
• Actively participate in the client Quarterly Business Review.

Human Resource Management

• Be responsible for the selection, recruitment, personal development and performance management of staff.
• Organise regular FM forums for networking and training purposes.
• Ensure staff attends in-country activities to promote inter-site communication and Jones Lang LaSalle culture.
• Work with HR to develop specific training and skills development programmes.
• Complete succession plan for direct reports and ensure succession plans are in place, where appropriate, for all staff.
• Conform with the Company Total Performance Management (TPM) programme.
• Complete Individual Performance Management Plan (IPMP) or Performance Plans as appropriate and as per agreed timeline.

To apply you will have:

• Extensive experience in facilities management and general management.
• Strong leader with proven business acumen and experience of successfully managing an international business.
• Relevant Facilities / Property/Real Estate qualification.
• Strong people management, diversity management and cultural relationship skills to attract and develop professional staff in line with the growth of the business.
• Asia Pacific market experience, preferably China experience.