Receptionist/Helpdesk

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

What this job involves:

Serving on the front lines of customer service

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. You will set the benchmark in giving our company a good first impression.

You will handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and databases are also part of your daily routine. These include telephone registers, call tracking, and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities include contributing to the monthly management report for the client and participating in emergency evacuation procedures. You’ll also be expected to develop policies and procedures needed for all functions in the reception. Additionally, you’ll assist in managing conference rooms, events, and flower arrangement coordination.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. Familiarity with occupational safety requirements, strong computer literacy, and the ability to manage activities using different systems are essential.

A client service champ

A strong customer service focus is a prerequisite for this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also complements your skillset.

What we can do for you:

At JLL, we ensure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Apply today!

Location: On-site – Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!