Receptionist cum Pantry Assistant @ Raffles Place / Downtown

Guest Experience and Engagement

• Always maintain and inspect all conference rooms and pantries in good and clean condition.
• Ensure all amenities in the conference rooms are well stocked.
• Ensure equipment, amenities, and conference room facilities with defects are raised as work orders to relevant departments.
• Escort clients and visitors to the meeting rooms.
• Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
• Ensure pantry is well stocked and provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, and arrange beverages for functions and events as instructed.
• Wash up and clean pantries before closing procedures or whenever necessary.
• Acknowledge all guests’ concerns, comments, and complaints with discretion and the utmost urgency.
• Liaise with vendors to carry out equipment maintenance, catering orders, and pantry orders.
• Promptly respond to telephone calls in a friendly and professional manner.
• Prepare stock inventory report and servicing report for management’s review.
• Complete all duties during the shift and ensure a concise handover is conducted.

Workplace Etiquette

• Champion flexible working and provide support to clients and guests on processes and tools.
• Ensure the building and relevant equipment/technology are in perfect working order.

Additional Duties and Responsibilities:

• Ensure that the highest level of customer satisfaction and service is offered.
• Maintain positive relations with all guest inquiries.
• Work closely with the Experience Ambassadors to ensure service standards are maintained.
• Any other ad-hoc task/assignment within your range of competence as required by the Workspace Experience Lead.

Experience and Requirements:

• At least 2-3 years’ experience in Hospitality, F&B, or Customer Experience discipline.
• Food Hygiene Certification is an advantage.
• Degree in hospitality or related field is preferred but not required.
• Ability to handle pressure, think quickly, and remain level-headed.
• Strong interpersonal and communication skills to engage with all levels of seniority.
• Experience in working in a fast-paced environment.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Must be fluent in English and the local language.