Quality Engineer, RMA (Returned Material Authorization) Failure Analysis

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

As a Quality Engineer, RMA (Returned Material Authorization) Failure Analysis, at Micron Technology, Inc., you will play a pivotal role in ensuring the highest quality and reliability of our SSD products. In this dynamic position, you will be performing Failure Analysis (FA) on Automotive class SSD Customer returned materials, driving continuous improvement, and collaborating with multi-functional teams from Product and System engineering, Business teams and Customer facing teams to improve product performance and customer satisfaction. Your expertise will be instrumental in identifying root causes, providing 8D/FA report, facilitating implementing corrective actions and shaping the future of our SSD technology.

You will also work with a team of technical engineers and technicians, focusing on SSD product quality and warranty process. You will summarize analysis at the electrical and physical level identifying root cause and you will also involve in resolving customers issue and provide the problem-solving team with FA results and/or recommendation for FA plan. You will be required to administrate the communication of results to functional areas and sustain knowledge of drive characteristics. In addition, you will also serve as an SSD interface for external customer facing team providing data analysis and consultation when necessary.

Responsibilities:

• Conduct comprehensive Electrical & Mechanical Verification FA on SSD customer returns, providing in-depth analysis and actionable insights.
• Generate detailed FA reports for external customers, ensuring accuracy and encouraging trust.
• Handle escalations and optimally communicate RMA cases to internal teams, ensuring timely resolution and customer satisfaction.
• Continuously develop and maintain knowledge of FA capabilities, staying ahead of industry trends and advancements.
• Set up and maintain debug systems for Design of Experiments (DOE) and error duplication, driving innovation and efficiency.
• Serve as the primary interface for SSD-related inquiries from external customer-facing teams, providing expert guidance and support.
• Support the creation and presentation of periodical Key Performance Indicators (KPIs) and Pareto charts, highlighting areas for improvement and success.

Education Required:

• Bachelors Degree Electronics Engineering

Experience:

• Proficient in Failure Analysis/ System Test (Preferred)
• Experience in relevant Storage Industry (such as SSD, NAND Flash, UFS, eMMC), handle sophisticated technical issues, Work with Customer (Desired)
• Candidate with validated experience will be considered for a senior position

Skills:

• A good understanding of SSD storage, functions, its architecture and NAND flash memory function.
• Proficiency in computer hardware, debug tools and knowledge (PCIE, NVMe, SATA, Bus Tracer, Oscilloscope, Logic Analyzer) is highly preferred.
• Excellent time and project management skills
• Good oral & written communication skills, capable of conveying sophisticated technical information clearly.
• Ability to work well in a close knit team environment
• Self-motivated with a strong work ethic
• Collaborative team player with a self-motivated and proactive approach.
• Ability to work flexible hours
• Dedication to technical growth
• Programming experience a plus
• Some travelling needed

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_sg@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.