Quality Assurance Supervisor

Manage a team of over 20 people, establishing work procedures and internal guidelines.

Conduct assessments (written & practical) to evaluate trainee and sales trainee performance, ensuring that QA documentation is in place to track performance standards and improvements.

Lead the team in task distribution, enhancing staff quality and creating and updating QA documentation to monitor and maintain staff performance in line with quality standards.

Execute in operations and sales training.

Maintain up-to-date training material and records.

Update staff training records regularly.

Oversee team's sales submissions every morning.