QA Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Establish and maintain quality assurance standard operating procedures (SOPs)
• Review, develop, implement, and manage organization’s processes, standards and policies to ensure that services meet required specifications for quality;
• Ensure compliance with government regulations and all legal standards;
• Devise procedures to inspect and report quality issues;
• Monitor all operations that affect quality;
• Assure the reliability and consistency of services by checking processes and final output
• Ensure that the quality control procedures are implemented during every step of the delivery services processes.
• Plan and conduct internal quality audits.
• Establish and implement the Inspection and Test Plan.
• Test and inspect services to bring them up to certain quality standards.
• Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
• Liaise with CE Team to appraise customers’ requirements and make sure they are satisfied;
• Perform statistical analysis of test results.
• Keep records of quality reports, statistical reviews and relevant documentation;
• Corrective and Preventive actions
• Facilitate proactive solutions by collecting and analyzing quality data;
• Analyze the data thoroughly to find the areas of growth;
• Develop and monitor appropriate corrective actions on identified problems;
• Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
• Identify the training requirements to meet the quality standards;
• Build strategies to make the delivery process more efficient.
• Supervisory Responsibilities
• Train QA staff members.
• Oversee the daily workflow and schedules of the department.
• Lead QA process improvement initiatives
• Lead Instructor Training on QA-related topics
• Organize, manage, and assist manual and automated QA executives to ensure minimal services defect leaks;
• Communicate with external quality assurance officers during on-site inspections

Salary and benefits:

Competitive income compared to the market

'Tet' bonus, Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities, regular internal activities

Training and developing:

Participate in internal training courses: online/offline

Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

Work environment & colleagues:

Senior leaders are open-minded, respectful and ready to facilitate personal growth

Young and dynamic working environment

Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.