Project Manager (Digital Transformation)

You will be a Project Manager responsible for assisting the F&B merchants to digitalise and go live with their services. This involves a systematic approach in configuring the F&B sales, marketing and operations requirements in Singapore.

With an emphasis on effective and streamlined digital deployment, you will coordinate with teams to grow together with our existing customers. The Project Manager should also actively maintain good services support with the merchants together with your team members.

To kick start your fulfilling career with us and to support you in your route to excellence, you will be enrolled in a series of training sessions to ensure you are well-equipped with the necessary knowledge and skills. Continuous support and guidance will be given to hone you to perfection.

As an experienced Project Manager, you can look forward to the prospect of taking on lead and management roles in the company, as well as travel opportunities as we break beyond the borders of Singapore.

KEY RESPONSIBILITIES

1. Project Onboarding: Ensure business owner(s), project owner(s) and key stakeholder(s) of each project are engaged during the onboarding stage to align project goals. Internalise different F&B profiles and their needs across In store and Online services. Provide critical digital transformation recommendations and timelines to owner(s), acquire merchant information promptly to facilitate other team members to complete their configuration, design and installation work.
2. Training Management: Ensure proper training documents and methodology are used for outlet training and HQ training respectively. Understand the different user types and apply the correct training methods to ensure effective training is achieved. Conduct regular meetings with product team and marketing team to understand which services are required for optimisation. Identify, set and review improvement goals on a monthly basis.
3. Teamwork and Communication: Communicate and work effectively with respective teams locally and regionally to achieve the above three processes.

REQUIREMENTS

• Must be highly motivated with good interpersonal and communication skills to interact at all levels.
• Reliable and good team player who can work independently.
• Results-oriented, resourceful with strong problem-solving skills.
• Some experience in F&B experience will be an advantage.
• Customer service experience in B2B environment and knowledge in IT (i.e. Software/Hardware, POS systems etc) will be an advantage.

JOB HIGHLIGHTS

• AWS bonus and annual remuneration progression.
• Attractive performance bonus and project bonus.
• Communication and transportation allowance provided.