Project Engineer (On-Site) - Singapore

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique’s customers.

To succeed, you will need

Job description:

• Develop professionalism onsite service TMC operation at customer site Hyundai Motor Group Innovation Center in Singapore (HMGICS), Address: 2 Bulim Link, Singapore 649674.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to deliver service product (Start-up, Maintenance, and Optimization) with excellence.
• Plan and manage On-time preventive maintenance for improving tool performance and extending tool lifetime.
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure target fulfillment.
• Update and report the status of progression and KPIs directly to Onsite Service Leader / Service Manager or Business Line Manager.
• Maintain regular meetings with customers to identify their requirements, analyze demands, and deliver gap closure plans.
• Keep effective interaction with other functions (such as project and sales) to set up and optimize cross-functional processes.
• Support projects assigned by Onsite Service Leader / Service Manager or Business Line Manager.
• Maintain global operation standard of TMC (Tool Management Center) system.
• Develop cost-saving programs and improvement activities (kaizen) to support renewal service contract proposals with Service Sale.

Experience requirements:

• Experience maintaining and repairing industrial Electric Tools/ equipment (Atlas Copco and others) or equivalent.
• High level of customer service through excellent interpersonal skills and professionalism.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.

Knowledge:

• Strong mechanical and electrical skills.
• Computer literate.
• Good command of spoken and written English is preferred.

Educational requirements:

• Diploma or higher in Mechanical, Mechatronic, Electrical Engineering or related equivalent.

Personality requirements:

• Service-minded characteristic.
• Ability to lead and develop others.
• Strong communication skills.
• Problem-solving ability.
• Result orientation.
• Teamwork.

Behaviors:

• Customer-oriented.
• Well organized.
• Sense of urgency.

Country and city description:

Singapore

In return, we offer you:

- Being a part of a global company.
- Opportunity to grow your career globally.

Diverse by nature and inclusive by choice:
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.