Project and Operation Manager - Small and Medium Business

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The APAC Project and Operation team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects for APAC SMB are executed efficiently. The team works in close collaboration with Sales Leaders, Monetization Strategy, Product and Marketing teams together to tackle underlying issues of the business. We are building a team of self-starters, motivated individuals who thrive in a fast-paced environment. You have an appetite for learning, innovation, and are comfortable solving challenging problems, with the solutions to benefit SMB teams across APAC markets. You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, continuously optimizing our business solutions for APAC clients.

Responsibilities:

1. Business strategies
   • Contribute and implement the overall APAC SMB business operation strategies, tactics and processes in order to support APAC SMB leaders across SEA, AUNZ, Japan and Korea through prioritization and course of action.
   • Partner cross functionally and drive the design of key strategic projects for APAC SMB team, including project plans, roadmaps, resources and timelines aligned with organizational goals and priorities across multiple markets or business segments.
2. Business operation
   • Partner and collaborate with the ShopAds Product team and SEA TikTok Shop country teams to drive synergy across 6 SEA markets and provide support for overall go-to-market ShopAds product strategy.
   • Continuously monitor project progress, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
   • Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.
3. Stakeholder relationship
   • Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Qualifications

Minimum Qualifications

• Minimum 3 years of experience in project/program management, strategy, operations or related field.
• Proven experience in designing and executing complex, multi-faceted projects spanning across different regions or countries, preferably in a global or multinational environment.
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies.
• Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions (proficiency in one or more languages is preferred).
• Proficiency in data analysis and reporting to provide insights and recommendations to senior leadership.
• Global travel is required.

Preferred Qualification

• Proven expertise in project management methodologies and tools.
• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity.
• Digital ad product experience is a great asset.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects