Programme Manager (Salesforce) [JR-10000026398] .

What the role is

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence forInfocommTechnology and Smart Systems (ICT & SS),GovTechdevelops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

Digital Design & Development (D3) is a team in GovTech that seeks to design and develop software applications that help government agencies to better serve the needs of the people of Singapore. To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organizations.

We are now looking for Programme Manager (Salesforce) to join us in this mission, delivering world class Salesforce applications for Service Cloud. You will be responsible to gather project requirements, analyse project objective/goal in order to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

What you will be working on

• Collaborate with cross-functional development team and business stakeholders of different domains to deliver an end-to-end and fully functional system
• Identify opportunities, drive product vision, strategies, road maps and OKRs to deliver quality deliverables
• Define success metrics and constantly measure the impact of your work
• Work closely with UX designers to plan and organise research activities such as product conceptualisation workshops and Usability Testing
• Manage a project’s scope, timeline and acceptance from the stakeholders
• Elicit and document business/user requirements and translate them into user-stories
• Analyse requirements to drive the design or review of test cases/business model/processes
• Plan and coordinate implementation activities together with business stakeholders
• Work with Quality Engineer and business users to plan performance testing of the system
• Work with Quality Engineer and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT
• Continuously finds means and ways to improve and streamline work processes
• Work cooperatively and jointly with various users’ department to provide quality service

What we are looking for

• More than 3 years of relevant experience as a delivery manager, project or programme manager in delivering / implementing of SalesForce and/or other L/C systems
• Excellent business acumen and strategic thinking for product implementation and growth.
• Experience with web-based and business process software systems implementation.
• Good written and verbal communication, including minutes taking and user-stories development skills
• Ability to work effectively as an individual or with a team to understand and interpret requirements leading to technical implementation.
• Able to engage stakeholders and manage their expectations.
• Ability to work effectively and independently under pressure, meet deadlines, multi-task and to priorities tasks effectively.
• Demonstrate motivation to learn new skills and technologies.
• Experience with Agile methodology (Scrum) and UX development environment
• Experience with focus group and workshop facilitation
• Experience with agile tools like Trello and JIRA
• Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional (bonus)