Programme Executive (Supervisor), Active Ageing Centres

The Programne Executive, Supervisor of an Active Ageing Centre (AAC), is responsible for overseeing daily operations, ensuring compliance with service requirements, and leading a team to deliver quality programmes and services for seniors. This role includes managing community outreach, volunteer engagement, and befriending initiatives while ensuring a safe and conducive environment for both staff and seniors.

Reporting to the Cluster Manager, the Supervisor also handles administrative functions, monitors key performance indicators (KPIs), and works closely with internal and external stakeholders to enhance community partnerships. Additionally, the Supervisor provides leadership and guidance to staff, ensuring effective service delivery and continuous improvement in AAC operations.

Key Responsibilities:

General Operations & Compliance

• Oversee daily operations of the AAC, ensuring compliance with operational guidelines, safety protocols, and service requirements (ABC+2S)
• Ensure that centre meets all operational standards, directives, KPIs, and MOH healthcare directives
• Supervise and support team members in handling crisis and reporting procedures effectively
• Provide guidance on operational best practices and ensure adherence to centre policies.

Supervision & Leadership

• Lead and mentor a team of staff, ensuring they are well-supported in their roles, providing regular performance feedback and guidance and identify training and development opportunities for staff to enhance service delivery
• Foster a collaborative team culture and ensure efficient workflow within the AAC
• Represent the AAC in engagement with community partners, service group taskforce or in organisational projects as assigned.

Programme Planning & Management

• Lead the planning and execution of intergenerational, outdoor, interest-based, and wellness activities
• Oversee coordination of volunteers and community partners to ensure successful programme implementation
• Promote and enrol seniors in AAC programmes to encourage regular participation
• Supervise programme administration and logistics to ensure smooth execution.

Befriending & Buddying (B&B) Programme

• Oversee intake and referral process for seniors seeking befriending/buddying services
• Guide the screening, deployment, and evaluation of befriender-to-befriendee matches
• Organize quarterly befriender meetings and coordinate necessary training sessions.

Outreach & Community Engagement

• Supervise and participate in outreach efforts to engage seniors in the community
• Oversee administration of the Community Screening Tool (CST), including informed consent and assessments for potential members
• Support the team in identifying and linking seniors to appropriate services and programmes.

Volunteer Management & Community Partnerships

• Oversee volunteer role design, recruitment, training, deployment, engagement, and appreciation in alignment with Care Corner's guidelines for Volunteer & Community Engagement (VCE)
• Work with the VCE team to ensure volunteers receive required training and are effectively deployed to support AAC services
• Strengthen partnerships with community stakeholders to enhance centre offerings.

Information & Referral Services

• Supervise team members in attending to walk-in, phone, and text enquiries
• Manage referrals and provide guidance on appropriate service linkages, ensuring the team is updated on existing social services, schemes, and grants to better support seniors and their caregivers.

Data Management & Administration

• Monitor and track AAC KPIs, including programme participation and CST administration
• Ensure proper documentation and confidentiality of client data in relevant management systems
• Oversee financial claims, track programme expenses, and manage programme budget.

Centre Operations & Facilities Management

• Ensure optimal functioning of the centre, including maintenance of assets, IT systems, and equipment
• Oversee environmental sanitation compliance and Alert Alarm System (AAS) management where applicable
• Supervise the procurement and replenishment of supplies to ensure smooth operations.

Qualifications

• Diploma or Degree in relevant disciplines such as Community Care, Social Services, Gerontology, or other related fields.
• Minimum 3-5 years of experience in the seniors' sector, with at least 2 years in a supervisory role at an Active Ageing Centre or similar setting.
• Prior volunteering or work experience with seniors in a community setting is a plus.

Requirements:

• Strong leadership and supervisory skills with the ability to guide and develop a team
• Excellent interpersonal and communication skills
• Proficiency in Mandarin and/or dialects to effectively communicate with seniors
• Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
• Proficient in IT systems for data management and reporting
• Resourceful, proactive, and client-centric in approach.