PROGRAM MANAGER

Summary of Key Responsibilities:

1. Program Manager for transitioned programs from Gexpro Services to TCR.
2. Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
3. Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
4. Work independently and/or with cross-functional team members to resolve complex escalations from customers such as shortages, possible line down, and quality issues.
5. Guarantee parts are ordered timely to ensure on-time delivery.
6. Identify key parts for overseas COGS deflation and own execution on deflationary efforts.
7. Drive process improvements.
8. Ensure prompt payment on invoicing.
9. Review customer forecasts and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
10. Provide technical and product knowledge support to supplier and customer base through coordinated quarterly discussions to ensure account is properly maintained.

Requirements:

The candidate should possess the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executives.

Additional Requirements:

• Strong industrial B and C-class level component knowledge including but not limited to mechanical/electrical products, fasteners, and fabricated goods.
• Strong sales and/or service background.
• Proven success in a leadership position.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
• Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
• Ability to drive results without a great deal of direct supervision.
• High attention to detail and level of accuracy in processing orders and maintaining records.
• Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
• Familiarity with Microsoft Office, specifically Microsoft Excel, as well as relevant ERP systems and Customer Relation Management tools (CRM) would be advantageous.

Candidates with more than 5 years relevant experience may be considered for senior positions, and remuneration will be commensurate with experience.