Product Support Specialist

HMS Networks is a globally recognized leader in industrial communication and IIoT solutions.
We are a fast-growing company, and we are currently 1,200 people in more than 20 countries.

As an organization deeply dedicated to its people, we take immense pride in our accreditation as "A Great Place to Work," a prestigious international workplace evaluation standard.

We are seeking to fill a key position – Product Support Specialist, within our team to ensure excellent sales and technical support to our customers and partners for our Industrial Data Solutions (IDS) portfolio.

Key Responsibilities:

1. Act as the go-to person for product-related questions, offering clear and customer-centric explanations.
2. Enable sales team during pre-sales with product demonstrations, presentations and spec-in activities.
3. Offer technical advice on system architecture and configuration.
4. Handle product technical questions and issues, escalating them through the support ticket system (Zendesk) when necessary.
5. Conduct training sessions for distributors, partners, and end users covering both technical and application aspects of IDS products.
6. Bridge between the APAC IDS solution managers and our SEA distributors to keep partners updated on product developments.
7. Collaborate with the sales team to identify new opportunities and support market development activities for IDS products.

Requirements:

1. Diploma/Degree in electrical engineering, Electronics, Industrial Automation, or a related field.
2. Minimum of 3 years of experience in a product support, sales enablement or applications engineering role, within the industrial automation or industrial networking sectors.
3. Prior experience with control products in process industries such as Oil & Gas, power, renewable energies, etc., is highly desirable.
4. Strong hands-on experience with industrial communication protocols (Ethernet/IP, Profinet, Modbus, etc.), PLCs, HMIs, and/or Industrial Ethernet switches.
5. Good communications and presentation skills.
6. Ability to work independently and as part of a team, with a proactive approach to problem-solving.
7. Willingness to travel within the SEA regions as required.

Benefits:

• Hybrid work arrangements, 20 days annual leave, employees' share program, full medical and dental coverage, AWS and incentive programs.