Product Specialist, Capital IQ Solutions

About the Role:

Grade Level (for internal use): 10

S&P Global Market Intelligence

The Role: Product Specialist

A Product Specialist is a client-facing representative that will identify, analyze, and propose solutions specific to S&P Global Market Intelligence. As a Product Specialist, you will work closely with internal stakeholders in Sales, Relationship Management, Product Management, and Product Operations to drive revenue growth and client retention by promoting Market Intelligence across multiple segments and industries. Your strong analytical and communication skills will help drive business within existing and new customer bases for the company.

The Impact:

These roles drive revenue growth and client retention by working with Sales, Relationship Management, Product Management, and Client Operations to promote Market Intelligence’s products, data content and delivery business, and other services across all client segments. You will have a ‘seat at the table’ while leading or participating in these external and internal conversations and negotiations. Your input will help clients identify needs, construct solutions that utilize our products, and ultimately position Sales teams for success in their contracting discussions and support successful ongoing outcomes for Relationship Managers.

Responsibilities:

• Demonstrate strong subject matter expertise for Industries like Banking, Insurance and Non-Bank Financials Companies.
• Possess a firm understanding of the diagnostic sales process and employ its principles and techniques when engaging with a prospect or client.
• Support existing platform and/or content and feed clients with a strong focus on renewal rate. Respond attentively to client questions, help clients get the most out of our solutions, and work with Sales and Relationship Management to drive usage and adoption of products across the client organization.
• Assist the trial process with a thorough understanding of the client’s workflow, and how Market Intelligence’s solutions may enhance that workflow.
• Conduct product demos as needed and help to design the best solution to fit a prospect’s or client’s needs.
• Master the specific technical knowledge of each Product Specialist domain in order to advise clients and prospects on Market Intelligence solutions. Some roles require significant hands-on application of technical knowledge of systems and feeds.
• Act as a product specialist for a given product segment business by understanding the application of Market Intelligence products and content for complex workflows, conduct training, troubleshoot problems, answer product questions, and work on proof-of-concept projects to ensure that the client has the tools that will make their experience a success.
• Act as a regional market feedback consolidation source for regional product, content and delivery enhancements. Partner closely with Product Management, legal and client support teams to provide feedback and rank feed enhancement requests, assist with contract issues or coordinate client support requests as needed. Collaborate across borders with other Product Specialists serving in similar capacities.
• Learn and understand new product enhancements and relevant datasets as they are deployed through our platforms, and communicate the advantages of these products and datasets effectively to clients and prospects.
• Develop a complete understanding of competitors’ products and be able to articulate Market Intelligence’s relative capabilities.

What We’re Looking For:

Basic Qualifications:

• Bachelor’s Degree.
• Independent, self-starter capable of working without close supervision or daily guidance.
• Strong understanding of at least one of the segments we serve.
• Firm understanding of workflow solutions within the Capital IQ platform.
• A mixture of Finance, business, commercial and technical skills are necessary.

Preferred Qualifications:

• Industry experience in the banking segment is an advantage.
• An understanding of the value of careful attention to documenting activities.
• Team player with the ability to collaborate across functional and geographic boundaries.
• Some experience and ability to apply the core concepts of our diagnostic sales methodology.
• Demonstrates drive, initiative, energy and a sense of urgency.
• Passion for data-driven analytic solutions.
• A high level of client service and communication skills.
• Thorough understanding of the equity, fixed income/credit or industry-specific investment process (with a focus on either quantitative or qualitative security analysis). Prior experience in selling to or interacting with the types of firms and individual personas we target is highly desirable.
• A degree in business, corporate finance, commerce or a numerate discipline such as Finance, Accounting, Economics, or equivalent experience is required depending on the role. A strong understanding of fundamental data is necessary.
• Strong level of computer skills including MS Office proficiency; programming, databases, computer science and other specific skills are highly desirable for some roles.
• Constructive team player, capable of balancing and prioritizing multiple projects across different teams or business segments.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.