Product Manager - Marketplace Return & Refund AI Strategy

About the Team:

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

Job Description:

• Understand business direction and goals, align priorities and requirements with business teams and local markets
• Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
• Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
• Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
• Focus on exploring new AI strategies and building a stable AI platform to facilitate AI model integration, testing and iterations for the different return refund auto judging use cases and return refund buyer credibility evaluation
• Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations especially on Return & Refund judging and policy setups
• Take the ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact

Requirements:

• Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous
• Minimally 3 years of technical product management experiences, such as defining and prioritizing product features to build
• Experienced in incorporating AI models/ recommendation strategies to drive e-Commerce business goals i.e. buyer conversion and to increase in GMV
• Excellent problem-solving skills, critical thinking abilities and data-driven decision making mindsets
• Good interpersonal skills and comfortable to engage stakeholders from both regional teams and local markets
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
• Adaptable, open-minded, and thrives in a dynamic environment