Product Manager, Apple Store Online

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Apple is looking for an experienced Product Manager to join the Apple Store Online Product Team in Singapore. This team drives the roadmap and delivery of technical capabilities in APAC, with a vision for the future of online shopping. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers.

Description

We are a high performing team supporting Apple’s strategic initiatives and representing the future of digital retail. This role will require significant partnership with teams across Apple, including Apple Store Online teams, Marketing, Operations, Marcom, Finance, and various Engineering teams. Success in this role will include delivering timely and seamless omni-channel experiences for our customers.

Responsibilities

1. Participate in the development of strategies and plans to achieve business goals and deliver amazing customer experiences.
2. Establish and manage the technical product roadmap, working to ensure alignment across the business needs and technical feasibility.
3. Drive product discovery, requirements, and delivery of new capabilities.
4. Communicate ideas, plans, and program status to partners and leadership.

Minimum Qualifications

• BA/BS in Computer Science or a technical degree, or 4+ years of relevant professional experience.
• 7+ years Product Management and Project/Program Management experience driving e-commerce or consumer digital experiences.
• Ability to dive into technical details and designs including web technologies, large-scale service architectures, and app platforms.
• Ability to communicate effectively, across all levels of the organization, including the ability to communicate technical concepts to non-technical audiences.

Preferred Qualifications

• Track record of developing and delivering multi-year experience and capability roadmaps with complex interdependencies.
• Experience using data and insights to design customer-facing programs and capabilities globally.
• Experience with business analysis, process improvement, and multiple project management methodologies.
• Proficiency with new technologies like AI, Deep Learning, and their practical applications in digital commerce.
• Proficient in both written and spoken English and Chinese or Japanese as this role requires constant communications with both internal and external stakeholders within the region.
• Experienced in commercial programs execution like Payments and Financing, Trade-in and Upgrade programs.