Product Design Manager

Who We Are

At Open Government Products, we are an experimental tech team within the government, committed to improving society through technology. We're passionate about solving complex problems, designing for public good, and building delightful digital experiences that have a lasting impact on society.

Our multidisciplinary team of engineers, designers, and product managers build products that make public services more intuitive, efficient, and impactful. We rapidly prototype, test, and launch solutions that address real societal challenges, bypassing bureaucracy to deliver change where it matters most.

Projects like Data.gov.sg, Parking.sg, FormSG, and Vaccine.gov.sg are just a few examples of how we've made a difference in the lives of citizens. You can learn more about our products on our website.

The Role

We aim to improve the way that people interact with the government. Getting subtle details right makes all the difference between an intuitive experience and a frustrating one. As we launch new products and grow our design practice, we want to ensure we are building services that are not just functional, but also delightful to use.

As a Product Design Manager, you will manage, lead, and mentor OGP's design team. You will be responsible for ensuring that the design team is well supported with all the resources that can help them do their work well. Concretely, this means:

• Providing direction, mentorship and guidance to the design team, tapping on your deep experiences in product design to ensure a high quality of work across the team.
• Being responsible for designers overall performance and health, charting career development frameworks, skill development pathways, and performance evaluation assessments.
• Setting up design workflows, processes, and toolkits to help the design team grow in the design practice and to optimise their day-to-day workflows maximising collaboration and reducing duplicated work.
• Working closely with the Director of OGP and cross-functional Leads, developing product strategy, roadmaps, managing priorities across the OGP suite of products, and ensuring resources are allocated well.
• Cultivating a design culture and thought leadership within the team where designers are empowered and inspired to do their best work.
• Being a strong advocate for design, establishing best practices for OGP, with the broader aim of eventually influencing the wider government.
• Help evangelise OGP's design practices to the public and the tech industry through articles and talks, so that we can attract good talent.
• Recruiting the best design talent to complement the growing team.

Who We're Looking For

We are seeking someone who:

• Has 7+ years of experience in digital product design and design management. Prior work and personal projects matter more than specific degrees.
• Has deep understanding and expertise of what it takes to create great products, with a wide breadth of knowledge and experience in UX and UI methodologies
• Has a great visual design sense and an eye for detail. You should have a portfolio that showcases your prior work and be able to explain your influence in design direction and strategy.
• Has a strong suite of research techniques at their disposal, knowing how best to use data in design, as well as measuring and tracking design success.
• Has excellent skills in mentorship. Great communication skills, and ability in teaching design in an easily understandable way.
• Understands that close collaboration is essential to the way we work.
• Takes lots of initiative and are confident in challenging the status quo. We figure out the best way forward, not wait for instructions.
• Understands that we are public servants, and we serve the public. This at times means ignoring political pressures, and pushing things through for what is best in public interest.

Why Work With Us

At Open Government Products, you will have the opportunity to work on projects that make a tangible difference in society. With 70% of our initiatives starting from the ground up, you will have the ownership and freedom to influence products that shape how citizens interact with their government. Join us in using technology for public good, driving innovation, and building a better future for society.

Our Work Culture

• Rapid Prototyping: Instead of spending too much time debating ideas, we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Ownership: In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good. We try to encourage individuals to work on projects that genuinely interest them.
• Continuous Learning: Working on new ideas often means not fully understanding what you are working on. Fridays are set aside for you to take time to learn new architectures, frameworks, technologies, and any other skills that may be useful to your work.
• Open Communication: As an organisation, we are continuously growing and trying to improve the way we work. We maintain a culture where everyone's voice can be heard. We regularly review our policies so that we can create a healthy and inclusive working environment for individuals of all backgrounds.