Processing Officer - (Contract | Bank |$3.5k)

Key Responsibilities:

• Identify operational risks and implement mitigation measures.
• Establish and maintain effective relationships with key stakeholders.
• Engage with business and operations teams to define analytics requirements and solutions.
• Utilize internal and external data to provide actionable insights for improving customer and employee journeys.
• Prepare user requirements, conduct User Acceptance Testing (UAT), and perform Live Verification for initiatives and production fixes.
• Ensure all requests are processed within service standards, accurately and efficiently.
• Handle operational issues and escalate when necessary.
• Challenge the status quo, propose and implement process improvements.
• Provide insights through data visualization and presentations, identifying root causes and recommending solutions.

Requirements:

• Diploma or Degree in Business, Finance, or any related discipline.
• Minimum 1 year of experience in financial institutions; credit operations knowledge is a plus.
• Proficiency in Microsoft Office 365, particularly Excel.
• Excellent multitasking skills with the ability to manage multiple timelines.
• Good team player with positive thinking and adaptability to diverse environments.
• Self-motivated and capable of working independently.