Private Bank Singapore Operations Lead

As a Private Bank Operations Lead in Barclays’ Operations team, you will play a crucial role in supporting the growth of the Private Banking Business in Singapore with service delivery and oversight of the Private Banking Operations functions. You will effectively manage and maintain processes, control, risk management, and compliance with MAS regulations, sitting within Barclays Execution Services (BX), providing services to Private Bank and Wealth Management (PBWM).

You should possess an exceptionally strong understanding of Private Investment Banking, working and leading within an operations environment. You will have accountability for experience in Client Lifecycle Management, Investment Operations, and Credit Operations service performance. The role holder will be a Material Risk Personal (MRP) and therefore requires experience of Risk & Control frameworks. You will have direct line accountability for 4 Operations colleagues.

Fluency in Mandarin and/or Bahasa Indonesia will be a plus as the portfolio covers Greater China and Indonesia stakeholders where proficiency in the language will help influence the direction of the function, in alignment with both strategic and tactical priorities.

You may be assessed on key critical skills relevant for the success of the role, including job-specific technical skills and interpersonal skills.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

1. Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operational data and performance metrics.
2. Management of operations for a business area and promotion of efficient processes, risk management, and compliance initiatives to support the bank's operations.
3. Collaboration with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
4. Management of operational professionals and provision of guidance, coaching, and support to improve colleagues' delivery quality.
5. Management and development of KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
6. Compliance with all regulatory requirements and internal policies related to customer experience.
7. Creation of a safe environment for colleagues to speak up, actively and regularly encouraging and soliciting feedback to ensure the people agenda remains focused on the right areas.
8. Management of attrition by working closely with HR in implementing retention initiatives for the workforce.

Vice President Expectations

1. To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
2. If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance, and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic and tactical priorities, while balancing short and long-term goals and ensuring that budgets and schedules meet corporate requirements.
3. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L – Listen and be authentic, E – Energize and inspire, A – Align across the enterprise, D – Develop others.
4. For an individual contributor, they will be a subject matter expert within their discipline and guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will train, guide, and coach less experienced specialists and provide information affecting long-term profits, organizational risks, and strategic decisions.
5. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
6. Manage and mitigate risks through assessment, in support of the control and governance agenda.
7. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
8. Demonstrate comprehensive understanding of the organization functions to contribute to achieving the goals of the business.
9. Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategies.
10. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
11. Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.