Principal Analyst / Associate Principal Analyst (Faculty & Research Systems)

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Job Description

Are you ready to take on an exciting role that will bring out your creativity and passion for technology? Your mission, should you choose to accept it, is to explore, recommend, and manage new digital tools that will elevate the digital prowess of the NUS community. You'll play a vital role in creating engaging training materials and leading interactive training sessions to enhance digital competence within our vibrant community.

But that's not all, you can also participate in other exciting IT projects that will keep you on your toes and broaden your skill set. We believe in nurturing talent and provide an environment that encourages continuous learning and growth.

If you're ready to make a difference and be part of a team that keeps NUS ahead of the game, we want to hear from you! Join us in shaping the future of education and unleashing your full potential. Apply now and let your creativity soar!

Duties and Responsibilities

• Unearth and unveil new tech tools to amplify the digital capabilities of the NUS community, proposing solutions and ensuring their implementation aligns with our strategic objectives.
• Craft training materials and lead training sessions for our staff, empowering them to become proficient with the new tools.
• Create instructional videos and other communication materials to fuel ongoing learning and engagement among our staff members.
• Contribute to organizing events centered around digital engagement, fostering a culture of continuous growth and learning within our NUS community.
• Deliver support for our digital tools through scheduled clinic sessions, addressing user questions and challenges.
• Ensure that all activities align with NUS policies and the university's strategy.

Qualifications

• A degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Proven experience in creating and conducting training programs that enhance digital skills.
• Experience in producing multimedia content like instructional videos.
• Strong organizational skills in planning and assisting with technology-focused events.
• Experience in delivering one-on-one support sessions to help users master digital tools.
• At least 3 years in a role covering the spectrum of digital support, from user assistance to troubleshooting.
• Strong interpersonal and communication skills, especially for explaining technical concepts to non-technical audiences.
• Exceptional oral, written, and interpersonal communication skills.
• A team player who thrives in collaborative environments but can also work independently with minimal supervision.
• Proactive, quick to learn, highly organized, and possesses a positive attitude.
• Bonus points for project management experience and knowledge of the Higher Education industry.