Principal Analyst / Associate Principal Analyst (Faculty & Research Systems).

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Job Description

• Are you ready to take on an exciting role that will bring out your creativity and passion for technology?
• Your mission, should you choose to accept it, is to explore, recommend, and manage new digital tools that will elevate the digital prowess of the NUS community. You'll play a vital role in creating engaging training materials and leading interactive training sessions to enhance digital competence within our vibrant community.
• But that's not all, you can also participate in other exciting IT projects that will keep you on your toes and broaden your skill set. We believe in nurturing talent and provide an environment that encourages continuous learning and growth.
• If you're ready to make a difference and be part of a team that keeps NUS ahead of the game, we want to hear from you! Join us in shaping the future of education and unleashing your full potential.

Duties and Responsibilities

• Unearth and unveil new tech tools to amplify the digital capabilities of the NUS community, proposing solutions and ensuring their implementation aligns with our strategic objectives.
• Craft training materials and lead training sessions for staff, empowering them to utilize new tools effectively.
• Create instructional videos and other communication materials to fuel ongoing learning and engagement among staff members.
• Contribute to organizing events centered around digital engagement, fostering a culture of continuous growth and learning within the NUS community.
• Deliver support for our digital tools through scheduled clinic sessions, addressing user questions and challenges.
• Ensure that all activities align with NUS policies and the university's strategy.

Qualifications

• A degree in Information Technology, Computer Science, Computer Engineering, or a related tech field.
• Proven experience in creating and conducting training programs that enhance digital skills within a community.
• Experience in creating multimedia content like instructional videos for communication and engagement initiatives.
• Strong organizational skills in planning and assisting with events focused on technology engagement and learning.
• Experience in delivering one-on-one support sessions or clinics for users.
• At least 3 years of experience in a role covering digital support, including user assistance and troubleshooting.
• Excellent interpersonal and communication skills, especially in explaining technical concepts to non-technical audiences.
• Exceptional oral, written, and interpersonal communication skills, able to connect with management, users, and vendors.
• A team player who thrives in collaborative environments but can also work independently with minimal supervision.
• Proactive, quick to learn, highly organized, and maintains a positive attitude.
• Bonus points for project management experience and knowledge of the Higher Education industry.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department: Applications - Faculty & Research Systems

Employee Referral Eligible: Yes

Job requisition ID: 25616